Richard James

"I don’t like to leave bad reviews. Staff was friendly but suit took way longer than advertised and has no mobility. Shirts were not tailored and I was never contacted when they were ready. Way too expensive for this"

"Following the issues I had, Michael has gone above and beyond to rectify the matter despite this being an unfortunate freak incident and I could not be happier with the way this has been handled. I cant recall the last time I was this impressed with customer service."

"One of the front rivet buttons on my Japanese Okayama made jeans fell out, which was rectified by the customer support team at Richard James with replacement buttons."

"I went to Savile Row to get a jacked, for a wedding when I found this shop and went in for a quick look around. I wasn't harassed by sails people and was encouraged to try on jacked and for some reason the kind easy approach of the staff was helpful and encouraging. I didn't get the mans name that eventually helped me but if I had been left alone I would have never been able to choose the correct garment for myself when I looked in the mirror I didn't see the subtle differences he did and he kindly pointed out problems offered solutions and so on luckily for me after trying on several different jacked we found one that was the right colour and the correct fit. Excellent experience I will be going back for more."

"UPDATE: I now feel compelled to write here that Myles has arranged an effective resolution to this situation which has left me entirely satisfied with the customer service of Richard James, which I judge to be remarkable in having gone above and beyond the call of duty in order to make amends here. Ordered a few things in their sale only to learn a week later that none of it was stocked in London. Ended up waiting nearly a month for my order to arrive from New York. They still neglected to refund even my postage despite my asking. In fact, when I phoned their 'customer care' line the gentleman I spoke to seemed as if he could not care less about the inconvenience. I definitly will not be shopping here again."