Furniture Village Cheadle

"I wondered into the store in Cheadle to have a look at a sofa my girlfriend had found and liked. I met Jason whilst having a look around and he could not of been more help. A very genuine guy, not pushy and answered all of our questions. We were back in 2 days to place our order and Jason was fantastic at sorting everything out for us, I would wholeheartedly recommend Jason to anyone looking to buy at Furniture Village ."

"Just bought a leather corner sofa from Curtis at Furniture Village Cheadle. We'd looked pretty much everywhere for a sofa to fit our space and found the perfect sofa just round the corner at Stanley Green. Curtis was great took the right amount of time with us explaining everything clearly with no overselling or pressure. We wanted some non standard items which Curtis took forward for us to HQ and all sorted. Now waiting for delivery but very happy customers. It was a big purchase for us but went well. Nice job Curtis and Furniture Village."

"We ended up in furniture village by chance one day when we were looking around different shops for furniture for our new home and I’m so, so glad we did. I do have to say that the majority of downstairs items weren’t our style, but upstairs we found so much we absolutely loved - so don’t be put off by what’s visible from the outside, it’s definitely worth going in to have a look around. On our first visit we saw a beautiful ercol sofa on display upstairs and then made our way over to the beds section where Laura came over and introduced herself to us. I’m not even exaggerating when i say, i never knew somebody could know so much about furniture, beds, brands and the business she’s working for. We spent around an hour with Laura looking at frames, material, trying different mattresses and pillows. She was super informative without being pushy and although she knew we weren’t ready to purchase there and then, she still spent just as much time with us as she would have would we have been paying customers, ensuring we had all the information we needed for when we were ready to make a decision. And because of this we knew we wouldn’t go to anybody else when the time came to buy. We left with loads of information, a hot chocolate i believe, and having found the bed, mattress and potentially sofa that we would like. A good few weeks later we saw there was a sale on at Furniture Village so decided to go in, have a look at prices and potentially go ahead with the order. Of course we only wanted to deal with Laura cause of how amazing her customer service was the last time we were in, so we caught her attention and patiently waited for her to finish with her customers. So first we went through the bed frame and mattress we wanted, Laura remembered from the previous appointment the ones we loved and we confirmed that we would like to go ahead with those options. Once the bed options were all confirmed we started to enquire about the sofa we loved, our timing was impeccable as it was only the evening prior to us going in again that they had received an email for the display sofa to go on sale - Laura agreed a price with the other managers which was absolutely amazing for us as buying and furnishing a house isn’t cheap so every little helps. You could tell the staff take great care of the furniture as the sofa looked good as new. We also enquired about the upcoming Black Friday sale and Laura reassured us that the prices are unlikely to go any lower, but should that happen they will price match themselves which was exactly what happened with the Tempur mattress we ordered. Because we chose the finance offer, it was a good few weeks before going in to set up the finance contract as we didn’t want our furniture delivered to a building site… during this time Laura has been so easy to communicate with, there have been multiple times when i have added other items to the order, or enquired about other display items from stores all over which she has organised for me no bother. I’ve honestly never received such good customer service, hence the essay of a review because this amazing lady really needs to be recognised for all her hard work. I went from going into furniture village by chance to furnishing the majority of our home from there, all of which was organised and accommodated by Laura."

"Overall good experience. Very helpful every time we spoke to staff. Initially sales team in the in Cheadle store very good, but we don't live locally so ended up ordering online. Delivery team prompt and courteous. Also, Rochelle Customer Care was very helpful. Small frustration that all the furniture was estimated on the website at 3-5 weeks delivery, but once we placed an order we were told by email that it would be 8 weeks. That was still a reasonable delivery time though. The absence of any form of online order tracker seems very out of date and should be updated. Sofas themselves seem well made and fairly priced."

"UPDATE; After being told to speak to the review team they basically told me the same thing the rude woman told me on the phone the other day - if you have your furniture more than 30 days they are not interested! We have sought legal advice but I have no idea how far this will go and how long it will take. In the mean time, stay away from furniture village! ORIGINAL POST; Terrible furniture, very expensive and faulty (marks, stains, paint chipped) after a few weeks. When I have asked to discuss this I am told a flat out no due to it being more than 7 days! I'm sorry but furniture this expensive should last years. They have washed their hands of it and told me to seek legal advice. Point taken. I would tell everyone to stay clear of this place or any of their other sites"