DFS Stockport
Saint Marys Way, Greater Manchester, United Kingdom
About DFS Stockport
DFS Stockport is a leading establishment that caters to all your furniture needs. This furniture store situated at The Peel Centre, Stockport, provides a wide range of home goods for you to choose from. With a prime location at St. Marys Way, Stockport, DFS Stockport is easily accessible from all parts of the United Kingdom.
DFS Stockport is a point of interest for anyone looking to furnish their home with the latest and trendiest pieces. The store offers a diverse collection of furniture suitable for every room in your house. Whether you're looking for a comfortable sofa to lounge on or a study table that blends in well with your interiors, DFS Stockport has got you covered. Their products are made from high-quality materials that are both durable and aesthetically pleasing.
Apart from their vast inventory of furniture, DFS Stockport also prioritizes customer satisfaction. The store provides exceptional service to its customers, ensuring a smooth shopping experience. Their well-trained staff is always available to assist you with any queries or concerns that you may have. Their services include free consultation, delivery, and assembly, making sure you have an effortless experience while shopping with them.
DFS Stockport is not just a store; it's an experience! The ambience of the store, the warm welcome you receive, the collection of furniture, and the outstanding customer service is what sets them apart from other furniture stores. A visit to DFS Stockport guarantees a fantastic shopping experience that you will never forget. It is a must-visit store if you're looking to add some style and comfort to your home.
Photos of DFS Stockport
The Peel Centre, Stockport, St. Marys Way, Stockport SK1 2HD, United Kingdom
Opening hours of DFS Stockport
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 18:00
Sunday:
11:00 - 17:00
Reviews of DFS Stockport
"Poorly manufactured Sofas. We bought our sofas about 4 years ago, but it had started to dip about 2 years in, during at which time we had the pandemic. I went into the Stockport store over the weekend and asked the advisor if the sofas come with warranty to which he replied yes 15 years for cushions springs and something else. I then went on to say well actually mine has started to dip 4 years in to which he quickly responded i would be out of warranty??? Go figure? He suggested I emailed the store and have since been told I should have been turning the cushions, which I can't because they are fixed!? The advisor then offered to give me a number for which I can get a quote for repair so I said OK after giving me the number she then says actually you better check there is no call out charge - unbelievable! I had my last sofa for 12 years and sold it on as it was in excellent condition. Wont be buying your rubbish again DFS!"
"Ordered 2 sofas, both guaranteed delivery before Christmas. Email to say delivery in 22nd. Got rid of it of sofa and waited in for the time slot. No show so called them. 45 mins on hold to be told there was a delay at the depo so might be with you tonight. Told we we 3rd delivery then 6th in the same call. Sofa never arrived so called again and was told it might come tomorrow (23rd) because it was never loaded on the the van due to system error. Called again on 23rd and told it would arrive on the 27th December. I wasn’t happy so said cancel the item and refund me. Agent advised a manager would call me back. Received call off manager and told me there was a foam issue and wouldn’t be with me until 10th Jan 2023. He then offered me a 10% discount on the sofas. The problem isn’t just that they have lied all the way through. If you do your research you’ll find that they have faced various other issues such as, parts missing, discoloured sofa, damaged sofa, wet sofas, miss legs, miss cushions and the list goes on. This isn’t a Christmas issue it’s a serious internal issue which has clearly been fixed going for over a year. They store the furniture in Warrington which isn’t fit for purpose. I strongly advise that if you are going to purchase a sofa then firstly, do not pay a deposit. Do not get rid of your sofas. Your finance will only start once you’ve received them but if you have put down a deposit it’s unlikely you will get it back. Some customers are having to take the through the small track claims court to get their money back. Please don’t think this review is a one off disgruntled customer. There are thousands of us which all had our Christmas ruined."
"Ordered a sofa on express service weeks ago; told it would be three weeks and that it would be here well in time for Christmas. After hearing nothing about my sofa for six weeks I called DFS who told me the sofa was arriving in a few days time. God rid of my sofa and then when delivery day arrived, no sofa appeared. The sofa hadn’t been made up and was still in the factory awaiting foam and fabric. Latest update is that my sofa won’t arrive now in time for Christmas and I have no furniture to sit on. To even find this information out has taken days of continuous chasing and long calls to DFS - every customer service assistant also tells you something different too. When I spoke to customer services today about a refund, they said they weren’t sure they could even give me that because I purchased in store and not online - the rules are apparently different. The customer service here has been non existent and they have, in no uncertain terms, ruined my Christmas. I was debating whether to go with a local sofa firm or here and I’m sorry to say I chose DFS. I would not recommend them in the slightest and just wish I’d have looked at their social media pages first - there are so many customers in a similar position to me. DFS initially told me the delay was because of a national foam shortage but it turns out they also don’t even have the fabric for my chairs either - they are awaiting a delivery from abroad for that which is expected to take weeks. It’s been a nightmare experience - go elsewhere."
"Absolutely appalling customer service. We have now been waiting 3 months for some leather wipes that we have paid for. We purchased a natural leather sofa from these guys for nearly 5k!! All we want to do is look after the sofa as advised, to stop in staining of this more sensitive leather. Very good at taking your money!"
"Been great and very easy process buying our sofa from DFS. Lots to choose from and got to say we travelled around a few places looking, sitting and debating but all agreed DFS had the nicer sofas that also felt sturdier and like they would stand the test of time. We were treated exceptionally well by the staff who brought us drinks and as much as you could tell they were trying to sell the furniture to us (that is their job after all) they still respected our space and gave us distance when we required it. We chatted with few different staff members but ultimately we were dealt with by Derek who was truly lovely. He was knowledgeable about the products and their pros and cons and he kept us posted every step of the way, phoning us personally when there was a little wrinkle in the process- an easily sorted one - and we appreciated this very much. We felt very much that we've got a good deal for our money and had a great range to choose from and that the staff were welcoming, friendly and respectful."
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