Marks and Spencer,

31 St Anns Road, Harrow HA1 1NB

"Managers in this store are so rude and judgemental. They certainly need training on how to speak to customers. Mainly the lady managers they have think M&S is owned by them. I went their to show them the jacket which was spoiled automatically just after wearing three times and they simply told me that I am lying and it has been worn many times but in reality I honestly wore it only three times. Bad service"

"M&S many years ago was far better than it is now. The customer service is absolutely poor at M&S. Especially, Bijeel the manager. She acts like she owns M&S and is very condescending, extremely rude, very demeaning and her attitude is absolutely poor towards customers. Why do coloured staff treat coloured people differently? Can't quite understand it. She needs to be re-trained, especially to work at a 'managers' level - definitely not what she qualifies for."

"The foodhall is good because you don’t have to speak to anyone. If you do need to speak to a member of staff, I would suggest you go to a different store. Whenever I have spoken to staff I am given contradictory information - mainly in the clothes section."

"I dis not appreciate the way section mens manager Bilal? Has spoken to me today ,assuming the items for a refund where not legit !!!! I cannot believe ,on how Marks and Spencer has gone down ,thru the years!!! Former employee of M&S !"

"Shockingly poor quality. Trousers I bought from Tesco's lasted me 3 years. Similar pair from M&S? - 3 months. Staff polite, but not even appologetic. I will never buy anything from M&S again. Extremely dissapointing. £30 down the drain."