Phoenix Style Wimbledon

"I had an YSL bag which was in great shape. Had used a moth repellent to keep the bag. I was told by the manager to air it for a couple of days. I aired the bag for more than seven days. Took the bag and left it at the shop - was told that I was going to receive an email with a price offering. The manager phoned up and told me that the smell was still very strong - do not agree at all. It is just a leather smell which is natural. All of this is fine but I told the manager that I am working long hours and that would only be able to get it on the weekend. She was very reluctant to say yes. I mean, what is the alternative - are they going to throw the bag away? Anyway, will not shop and do not recommend. Not the most professional attitudes. UPDATE: I have asked the shopkeeper whether they have seen my review. The answer was a rude: Yes. The problem is that she did not want to keep the bag whilst waiting for me to take it back. In case something like this happens to anyone else, please do take some sort of confirmation for your item when you hand it. Otherwise there is no legal proof of receipt. There is also no contract or no sort of information. Really disappointing for a lovely neighbourhood."

"I’ve shopped for garments and sold many of my items here. Extremely professional and really fair pricing on my items. I also really appreciated the advice they gave me about when was best to sell items (which seasons to bring them back etc.) and always received back items which didn’t sell in perfect condition. As a customer I have also had a great experience. The staff have helped me dress for quite a few events and made some excellent recommendations, helping me find garments which I wouldn’t usually reach for or find things in my size. I have shopped and sold in many dress agencies around London and I really recommend Phoenix Style."

"Amazing treasure trove! The store has such an amazing collection of pre-owned designer goodies, (great condition and fairly priced) also the staff were so welcoming and friendly. My new fav shop in Wimbledon!"

"I regularly shop at Phoenix in both Wimbledon and in Cobham. The choice of designer brands is second to none. it's the perfect place to find that unique, hardly ever used, beautifully made piece, for a fraction of the original price. My daughter is a huge fan too; in fact she really only comes to visit me in Wimbledon for the chance to pop into Phoenix. Thank you Aga & the team for always making us feel so welcome & always going that extra mile. See you again soon, no doubt!"

"Fantastic shop in the heart of Wimbledon Village displaying lots of amazing second hand brand and fashion labels. My wife absolutely adores the shop - there’s a large selection of designer shoes and handbags. The shop assistants are also really friendly and welcoming. A great asset to Wimbledon and highly recommended."