River Island West Gate, London W5 1DR

"Great head office...near hanger lane - very fashionable"

"ORDERING ONLINE A BREEZE. GOODS ARRIVED AS STATED. QUALITY OF GOODS FABULOUS!"

"a great company, very organized, with a lot of vision and concerned that its facilities look the best possible for its internal clients"

"I absolutely love your store and clothes. However, my heart sinks every time I see Evri as a delivery option when I order online. My items either never arrive in time or at all. If I was to make a suggestion, it would be to NEVER use these as a courier ever again. Their service is poor"

"I would urge no one to buy from River Island. I have had a very bad experience from the store in Basildon and even their head office is absolutely unprofessional, rude and very unhelpful staff. I have spent around £400 in the store and have been a loyal customer. Have I wanted to return a boxer shorts that were in the original package untouched and they refuse as this was not in their policy. I explained that this is not meant on the receipt neither did the sales assistant mention this at till point. All that she said was that there was a small song at the till. I find that absolutely stupid when ur shopping and have kids with, you would not expect to read a small print on the till. Also out of curtsey they could of mentioned this. Absolutely disgusting service and no understanding of customer service these days!! Did not expect this from a company like River Island, even Primark have better customer service. they mislead customers stating the return policy is on the receipt when it doesn’t state this!! Never will be shopping with River Island again!! Store colleague need training as well has head office staff!!! I wouldn’t even rate as 1 start but had no choice!!!"