Next 263-275 High Street, Hounslow TW3 1ES

"Picked up my online order from here . The process I think could be better or maybe they were short staff but one had to go to the same till you would pay for an item and join one que which had a mix of people paying and people coming to pick up thier online orders. There was only one lady at the till point, she was the same lady going to the back room to look for orders as well as serving customers. She was pleasant and did apologise for the wait, I actually waited 15min before I got my item ... there should be an actually collection point where maybe 2/3 staff are minding it to make things quicker ."

"I am giving 1 star for their service. I went in around 6.30 PM on a saturday. Staff was walking through the isles doing their work. I selected 3 pieces for trying on. However, at 6. 43 PM, I was told by the gentleman on the first floor that I cannot try the items anymore as they are near the closing time. I totally understand shops need to close. They could have warned me while entering the shop or staff could gave told me to hurry up while they were folding shirts standing next to me. They are apparently 'open' till 7PM, but trial rooms (in male section) and the first floor till closes by 6.30. I have purchased a few items from the shop earlier. Loved their merchandise. However, would not want to visit again if they don't care about customers."

"All the reviews about customer service at this store being horrendous are accurate. They take forever to serve people. Also, there is a large black woman serving people who is particularly bad (sorry, I don't know her name that is the only reason I mentioned her race). She is very opinated, selfish and rude, in her behaviour, and shows very little regard for customers waiting in line. She even enjoyed trying to show her superiority over the other cashiers. Also, I witnessed her profiling another customer who looked like he was innocently browsing items, she told her colleague she suspected him of being a thief. He did nothing to warrant this accusation. All he did was walk in from the treaty centre entrance a few times. People do this when they are waiting for someone to pass time. Because that entrance is large. Its not because they are shoplifting. Very bad."

"Disappointed!! went to buy some bedding and wardrobe update. My experience was awful! shop looked like it is a closing down shop. Went to try something, fitting room had clothes left on the floor. You can't find your size because nothing is in the order. This is not hassle free shopping. It gave me anxiety looking around how can someone buy anything from this shop. Nothing was in order. I go to next thinking of a quick customer service and quality of clothing. Unfortunately, my experience was not so great. Walking in the shop like this, I would prefer walking in to Primark. Which I later went. At least, it was arranged. Brand like NEXT, should not be represented like this."

"Love to shop here, look out during sale, you will go crazy during sales. My best time here is during Boxing Day. I totally go wild and always end up buying 3-4 times than what I had been planning. Kids stuff is super cute!!! Lot of choices but the only thing is you can find many wearing the same stuff. During sale times I would recommend going to a bigger shop such as next at west field and Oxford as they give have tend to have super stuff than the smaller stores"