Mamounia Lounge Mayfair

"Don’t ever go to this place!!! This place was the worst place I have ever been to! The worst customer service, we faced severe RACISM!! The restaurant employees used the F word on us and called us a “princess”. They ganged up on us without any respect towards their customers whatsoever. They don’t deserve to be open and deserve to be shutdown!! There was a lady sitting next to us told us to shut up and started to threaten us. We had just sat down and she started to tell us to keep it low, we weren’t even loud and top of that it’s a public place and it’s not her right to be rude to another customer. Then she called the cafe’s employees and they started speaking in a common language which we could not understand and the employees started taking her side. We told the employees and the manger she’s being rude and they started to back the lady up. the employees started to act super rude to us too- called us the F word, princess and all sorts of things. I don’t know who that customer was but it was extremely unprofessional of the cafe to take the other customers side instead of diffusing the situation. Then they said they CANNOT serve us!! Then we spoke to them again and they said ok and again they said they can’t serve us. The customer had some hold on this cafes employees. We have never felt this threatened and bullied in our life. Even employees that were not involved in the drama started mocking us!!! It’s shameful how they can treat their customers like this! And nothing was done and we left the restaurant and definitely never ever coming here again! The lady was hysterically laughing and started calling us trash and how she tried to kick us out! And the employees were all just laughing along Never ever visit this place! You can always find shisha somewhere else!"

"terrible service. Terrible speed. Terrible taste. Never have I ever spent so much money and gotten this service. The set menu was 70£ per person. Service is so slow. And that waitress. Jesus! Someone teach her how hospitality business works. I get delays in food. But come on. There’s a way to say it. Getting on the food. The vegetarian main course (the aubergine dish). They decided that vegetarians eat vegetables so let’s just put all of them on the plate. NO taste. Extremely bland. The photos shows how dry and tasteless it looked/ tasted. what a waste of money, time, respect, taste buds. Worst restaurant yet in London for me."

"The waiter was a lovely guy but everything seemed slow and we had to ask for a couple of things more than once, drinks took ages to come but were lovely and the food was good too but the mains came before our starter. Everything just felt a little slow but the staff were polite. It's expensive for what it is but I guess that comes down to location too. We didn't get desert, just had 1 starter, a platter for 2 and 3 cocktails and 1 lemonade and it was around £145"

"I love this place. I sometimes used to go on my own to unwind for some tea and occasionally a shisha, sometimes I took someone close to me along but that's rare as I like going here for peace of mind. I also like the private table downstairs with the glass wall where you can enjoy a shisha inside privately. The staff were great and friendly, made me feel like wanting to stay for longer. After reading some of the reviews, I don't agree about the staff rudeness or the meal preparations. The food is amazing, the drinks too and so is the shisha. Its the type of place I would gladly accept a membership invitation to if there was one. I think the issue with some of the reviewers was that they weren't prepared for the prices when they went there. For such a high level of service, the quality of the food and drinks too, not to mention the location (where the rents are often higher than average), I would say that things are priced accordingly. So I would take some of these negative reviews with a pinch of salt. I would really prefer not to recommend this place because it holds a special place in my heart and I don't want it overcrowded like the other restaurants in central London, but after reading some of these nonsensical reviews I had to stand up for the lounge. So credit where its definitely due, I highly rate this place. Thank you for making it feel so special to me. And when you do have memberships for the lounge, do bear me in mind. One of a kind."

"Perfect food, drinks and sisha After attending a birthday party the day before, we decided we wanted to continue having a fun time in London to make the most of the weekend. A friend suggested we visit the Mamounia Lounge as a venue in Mayfair. Upon arrival we were given a table and our hostess was Gabriela. We ordered wine and an apéritif to go along with our sisha; this was our first time!! Gabriela who was excellent in her customer service, explained how to consume the sisha and suggested an amazing range of food items from their menu. She was perfect in explaining to us the different range of food items and this made it so much easier. To be honest, Gabriela was a godsend. After a little deliberation and with her assistance we ordered the following items: Moutabel, smoked aubergine puree with tahini, pomegranate, olive oil and spices Spicy Merguez sausages Cheese Briouat, Goat’s cheese pastries Lamb Tagine, sweet slow cooked lamb shoulder served ins a sweet sauce topped with prunes, pears, sultantas and almond shavings Baklava We were overjoyed with the presentation of the food and the service provided. Gabriela made our meal and experience so much more enjoyable with her professionalism and her knowledge of the Middle Eastern food and culture. She is a credit to the establishment and guided our evening perfectly. I would definitely return and would recommend it to visitors to Mayfair. Whatever you decide to do, ask for Gabriela !!!"