Frankie's Cafe,

294 Long Lane, Halesowen B62 9JZ, United Kingdom

"No chicken for chicken and bacon salad, no helpful offer af alternative, asked for advice on dressings available. Little or grumpy conversation, lots of shoulder shrugging. At nearly £5, I won't bother again. Not sure if it's different owners as previously all was lovely."

"In my opinion the best vegetarian breakfast in the black country. All the staff are really lovely and always friendly."

"So the experience started great had a friendly chat with the girl at the counter and ordered a tea and 2 bacon and eggs on toast. My food was served to me after having a few bites I noticed my eggs weren't fully cooked. I waited until the girl at the counter wasn't serving anyone and quietly said my eggs are not fully cooked. She was nice and said we will cook your order again. I said it's ok just do us a couple of new eggs and take these back. After about a minute a women comes from around the back puts the plate back down on my table and told me they are cooked. And continued with a condescending attitude towards me, I said they are not cooked fully. She then said well I'll put them back on then and turn them. you take off the eggs so I don't touch them. I said it's ok I'll just keep them. She replied no ill do it you only leave me a bad review. I said I didn't plan to. Anyway raw eggs on the side for almost £9 Re cooked bacon by the looks of it. Tea was lovely tho. But really how much are eggs 20p each? So I finish my toast and bacon. Take my plate to the counter and say to the girl thanks the tea was lovely. But please look at these eggs I'm not making it up. She replies I don't eat eggs i don't know to be honest. I get it you don't want to say anything. I said but that lady's attitude is bad. The woman then come from the back shouting the eggs are cooked and I knew you were going to be trouble the moment I walked in, in front of customers. I understand you were short staffed everyone in the cafe knew it you were moaning loudly enough that there were only two of you. Customer service is a disgrace Even if you believed they was cooked why not just replace them? Why come over to argue. After that yes you're getting a bad review I'm sorry to the owner but sort the staff out. I've added the pictures of my eggs you can make your own mind up. For the owner to check cameras the experience was about 10:30am"

"What a great sausage sandwich! Freshly cooked with quality sausages and crusty bread it was the perfect start to the day. The cafe is clean and tidy with chunky industrial decor, the staff friendly, and the prices perfect. I really should try hard to stop myself popping in for another one tomorrow."

"First time visiting yesterday, really tasty food at reasonable prices. The cafe is decorated really nice too. There’s a lot of variety of food to choose from Will definitely be returning!"