Annabella Chester 6 Godstall Lane, Chester CH1 1LN

"Very helpful advice in deciding on what wedding outfit suits your body shape. Alteration service available for any little adjustments that might be required for a perfect fit."

"Wonderful shopping experience here today. Sales lady was very helpful. Got my Mother of the Bride dress with no stress. I would highly recommend."

"The WORST customer service i have ever received. From first calling and being told to come back in 30 mins although shop was empty didn’t see any harm in this however though she was abrupt. When we called back the woman serving was the rudest most obnoxious person i and my mum had ever met! From the moment we walked in we was judged. Not the way a mother of the bride should be treated. I personally tried asking for different styles to get my mum to try on - the woman had no interest, as i asked for different styles she just stood behind the counter and told us too look at photos on the wall. As previously working in a wedding shop myself if someone mentioned a style they where after we would pull multiple out and something a little different just to try - she did none of the above. My mum tried one dress on Then without us asking told us all her dresses where all very expensive and we should stick with high street - we hadn’t mentioned a budget & if the customer service was lovely & made my mum feel 1million dollars we certainly would of paid anything but after the way she treated us both we wouldn’t give her a penny! Do not recommend at all! Do not go here! Rude rude rude!! Would give 0 stars if possible."

"Very unwelcoming experience. Me and my mother had booked an appointment to visit the shop where upon booking we told the lady what size would be required. When arriving at the shop the lady was very cold and unhelpful. My mum had gone onto the website and saved a number of the dresses shown to be in stock and showed the woman to which she replied don’t stock to all 6. No dresses in the size we had stated we needed had been gotten out ready and turned out she only had one available in the size. As we had travelled some distance to visit this shop I would have appreciated a phone call letting us know this was the case. The dressing room if that’s what you can call it had dresses hanging all over the entrance to it so my mum had to squeeze past them and ask if the lady could move them so she could drawer the curtain. Overall we were very disappointed with the service received and it’s safe to say we came away empty handed."