Wickes

"Went to pick up a click and collect order. Got there for it to be cancelled... no contact just a refund. Customer service lacking. Store itself seems well stocked and well laid out."

"absolutely terrible. out of 4 click and collects i have done at this store, 3 of them items have been broken. Step ladders bent, broom broken and split and just today tool box clip broken so half of the tool box is not functional. do these people here not check items before customers collect them? no inter branch transfers anymore meaning they can't get one ordered into the store but I have to travel further for the tool box required. claimed they called me today however i have proved that was not the case so they lied. i will not be using click and collect here again. very disappointed."

"Bought a kitchen from this place 12 month's ago still not finished crack in the sink a replacement was sent and that's been stuck in my garage for 12 month's the flooring which was put down is a mess and will have to be replaced this was bought on finance they have activated the payments even thought ive said it's not been finished and they are not willing to set up a defurral to hold the payments back ,a quick update to the previous review it's now over two years since the kitchen and floor were fitted nothing has changed still no floor leveller put down absolutely nothing has changed from the previous picture's other than we finally took the wrap of the unit's, wickes have told me that they were sending someone out to fix the above problems but they failed to show up so twice I had to drag out the appliances for nothing they have told me it will be rectified next year, I'm not holding my breath"

"I was served by an extremely helpful lady at 12.09 on 2/10/22 ref 03 - 2620. This lady went above and beyond what was expected of her, she insisted on wheeling my trolley to my car and helped to unload the soil into my car boot. She is a credit to Wickes as her personality and Cistomer care was outstanding."