Argos Stechford

"Theres one staff who is very rude. Ive come in a few times and she’s situated on the FT orders and wears glasses. Very unprofessional and never speaks politely. My clothing order wasn't showing but I kept showing her the order number and she kept saying its not from our store but it says Stechford. She had to call another member of staff who told her to look she has the order number and type it in so it came up on her screen after all. All that arguing with me was for nothing."

"I had visited stechford branch on Sunday 6 November at 10.35 to return a hair dryer. I told the lady that the item doesn't heat up not suitable for me either i have another one exactly the same or a refund. She went to see if the hair dryer heated up and started to say we will not accept this you have used it started to argue with me, i was like where in your policy have you written electric items can not be returned even though i have a receipt and guarentee. She continued to use a agressive tone with me i am very disappointed with this the women was very rude i felt she was very racist towards me and very outspoken i feel upset disheartened that this is the way you treat your customers as i have been using this service for over 20 years now i will have to think again about attending such a disgusting place where staff are rude. Very bad Customer service it is not right for us to feel this, therefore we want a outcome of what happened with this issue and like a apology, as we bring our business to this argos. Think again Argos Stechford before you hire out such rude staff."

"Abrasive service at 10am on a Saturday - my husband was battling asthma trying to speak and so was coughing (mouth covered FYI) but he was met with some questionable facial expressions from staff (and abrupt/abrasive responses) as he apologised and tried to catch his breath.... not really customer service"

"Absolutely shocking customer service. Took a speaker i bought that was faulty and kept turning off every 15 minutes. Went for a refund or exhange and they tried it infront of me for around 2 minutes and claimed it was completly fine and denied my refund. I explained to them that the problem wasnt frequent and happened once in a while but the lady started to argue with me and shout at me. I then took the speaker to Small Heath and found out they had already called the branch and infromed them about the issue to deny my refund."

"Raj is a very incompetent manager. He does not know how to treat customers well. He does not have managerial skills and attitudes. He is very rude to customers and acts like does not want to work for Argos. He thinks, he is working for free and gets angry at customers for no reason. This is the worst Argos manager and customer service so far  I have received. Other team members were very nice and polite. But Raj does not deserve to be a manager and sends customers away. I will never visit this Argos store in the future. This is how you lose customers' business. Very very disappointed. I wish Argos finds a better manager for this store or gives him proper management skills and attitude."