Lotus 9 Oakland Quay, London E14 9EA

"I visited the shop, no the restaurant so my feedback is for the shop only. I could find all the foods I wanted, and much more. Good prices and friendly staff."

"Be careful of your money. I am always working until late and this restaurant is the only one locally open until 10:30PM hence I went there every night for dinner since I found it. Tonight the dinner price was 31.3 pounds after discount. I put 2 x £20 notes + £ 1.30 , total 41.30 pounds and expecting for £10 change. To my surprise, the waiter took money and never bring back change. Then I went to counter and asked for the change. The lady told me that she only received £ 31.80 and showed me the notes, which was not actually the notes I handed in before. Because in my wallet I only has one £10 note which is still in my wallet and to make sure she gave me £10 change, I double checked I handed in 2x £20 notes before she collected cash. However, I don't wanna start an argument with the lady as there was no CCTV camera at my table, but, this is the last time I go there. So be mindful if you pay cash , always remember to count twice."

"Food is not as good as I expected. Downstairs’ restaurant is better than upstairs. The service is good. Won’t come back."

"TLDR; this is no longer the pre pandemic Lotus. Quality of dim sum is same as the frozen stuff at best. Very sad to see this place as a shadow of its former self. Before the pandemic this place was buzzing and whilst the dim sum were not the best, it was decent and the location made it a convenient to meet up with friends in the docklands. Now only the top floor is for the restaurant and the ground floor is an Asian super market. Both are executed half heartedly. The grocery shop isn’t particularly well stocked or priced. The restaurant has an extremely limited menu and I am pretty sure most of the dim sum are made from the frozen packets sold just one floor down. I cannot emphasis this enough, the food is beyond disappoint. Just check out the photos, each dish tasted as sad as it looked. With Royal China and TianTian super market just around the corner, it is no wonder why this place was so empty during lunch time on a Sat. The only saving grace is that the staff were friendly and the view is still there. However, these are the only reasons why they this is not a 1 star review."