schuh Brierley Hill DY5 1SJ

"Friendly & helpful staff made the shopping experience easier and straightforward so perfect in my opinion"

"Well staffed so no long waits. The staff were all really helpful and pleasant to deal with"

"Friendly and helpful staff. Wide range of shoes and shoe related products. Reasonable prices."

"Absolutely! Appalling went in to buy some. UGG boots. Spent £155 in there to receive the worst customer service possible. What’s worse is we were served by the store manager whose name is Aisha, she started serving us without even speaking to us, and holding a conversation with somebody else whilst he was going into the back room, after addressing this and saying, are you going to speak to us? She very rudely replied I was going to once I’ve finished my conversation! She shouted and spoke over us, We were not happy with the service and requested to be served by somebody else, to which the store manager replied, gladly!! pushed our, boots to the next till and walked away!! Another colleague started serving us same attitude, disgusting way of speaking, and she didn’t understand where we were coming from that we wanted to be addressed as customers . She shouted at us too and argued so disgusting. We asked her for the ladies name who just served us and she said from where I’m standing. She did nothing wrong! She shouted at us and told us to leave- There is the door, once we had paid for our UGG boots. Two girls who are standing by the door, actually apologised for their colleagues disgusting behaviour, if this isn’t the worst experience I do not know what is. I will be making a formal complaint with SCHUH and taking this much further, to make matters worse we had a 6 year old with us in her buggy who was quite upset once we left. Will never be visiting this store again!!!!!! Do not waste your hard earnt money here at merry hill schuh."