Ascroft Medical - Dental & Medical Clinic

"Absolutely disgusting customer service!! I work as an IT consultant and normally work from home however I was asked to attend a client site the day before my dentist appointment in my 10am meeting. I called the dentist on my lunch brake and asked if it would be possible to push mine and my partners appointment to next week due to me needing to attend site and was told this was ok. Fantastic I thought what a wonderful accommodating team. However a few hours later I had another call from the receptionist explaining I would lose my deposit for the two appointments totalling £80 and could I not come in the afternoon. I explained to her yet again Im attending a clients site in the middle of Manchester and that wound be impossible to be honest I felt like I was being railroaded and spoken to like a child so asked to speak to someone in management. To condense what happened In a nutshell on the 3rd phone-call I was told that they would not use any discretion and I would lose £80 deposit for 2 appointments and would also need to pay another £80 for the new appointments. What makes this even worse is I was also told if I had called at 10:30am that would have been fine, just to clarify I called around 12pm. So I was roughly 90mins over the 24 hour cut off to cancel an appointment I’ve now lost the deposit and they have lost 2 very honest, genuine patients. Just to add we’ve been attending this clinic for 9 months had a number of appointments and never missed or been late to any of them, but I guess when your company is run by money grabbing charlatans with zero regard for anything apart from money that doesn’t make any difference. I also asked on the 3rd phone call if the operations manager would chat to Dr Lucy Barrett who was my dentist and explain the situation to her hoping she would understand as she came across as a very polite and professional dentist (came across being the appropriate word!!) Unfortunately I was told by the operations manager that Dr Lucy Barrett agreed with the management team and myself and my partner would lose the deposit. I found this extremely disappointing from Dr Lucy Barrett, but again it seems we have another member of staff here who only cares about the bottom line….Yes lady’s and gents, money! Anyone who reads this please stay away from this two faced money grabbing company. They don’t care about the patient all they want is your money……everything else comes a distant second."

"The receptionist is so bloody rude. The message they sent had incorrect map link, took me to Peter street in Ashton. When I called up the woman said I’d have to wait, nothing about the dentist not being able to see me. Turn up to the appointment only to be told I won’t be seen. The receptionist has the worst attitude ever. So hostile."

"Dr Lucy Barret is one of the best dentist i have ever met. The treatment was completely painless.Reception staff very nice, friendly and helpful. Highly recommended."

"Dr. Magda Wolińska is the Best and nicest dentist I have ever met. She is a perfectionist, very detailed, the treatments are completely painless, she creates a good environment that helps to feel relaxed. She only cares for saving the tooth rather than taking money out of you, which is unfortunately very rare nowadays. She really stays within budget. Finally, I have found my Dentist.:) The receptionists are also really nice, they really try their best to find as early as possible appointment date if really needed! Thank you very much, I would highly recommend her/them!"