Tommy Hilfiger

"5 star service from the wonderful team at Tommy Hilfiger, Victoria Gate, Leeds. Thank you, to the manager and his co-worker, Caitlyn, for her excellent customer service; she really takes a great deal of care with her customers. I wouldn't have found the perfect coat without you!"

"Again great service the two girls one from South Asia heritage & the other from East Asia heritage sorry don’t know names were really helpful. Was in today at 13:40"

"Excellent store with good variety. I went in to buy a jacket and Liam was very helpful and attentive. Was happy with his service and the purchase made!"

"The actual *shop* is fine, but there is one member of staff who is always there -I think he might even be the manager; the tall, caucasian guy, about 6'5- who just will *not leave you alone*. He just follows you around the shop, constantly pointing out that "there are other sizes in the back" over and over and over again, despite you never *once* asking him a single question. It makes you feel like a shoplifter! The guy just doesn't seem to understand that most people *don't like to be consistently hounded*. Last time I was in there, I politely told him I was fine and didn't require any assistance -and I naively thought he'd finally got the message. But then I was in the fitting rooms trying something on, *and I suddenly hear his voice, speaking to me through the curtain!!* "Are you getting on alright in there? There's more sizes in the back, you know." I couldn't believe it (they're called *boundaries*, mate)!! I drew back the curtain and point-blank asked him if he was checking up on me i.e. seeing if I was trying to steal anything. And then I walked out of the shop. And I don't think I'll be going in there again."

"Shocking customer service wouldn’t buy from them again after the way we were treated! A family member bought me £150 voucher for my birthday, when I went to order the boots I wanted I could not use the voucher. I called the THF store in Leeds to be told I could but use it online, I asked them to order the boots for me to the store and I would come and use my voucher that way the answer o got was can’t do that! So I rang customer service several times who eventually told me to cut up my voucher and issue me with a code which I was happy about. When I eventually went to purchase the boots they had discount as it was cyber Monday to find out I was nit allowed to use the code on sale items after several possibly called emailed over 20 times to say I felt it was unfair as being told when and what I can buy that with No customer care I had to wait for the sale To finish and buy the boots at full price!!! Still very unhappy how I got treated and how I was told when and what I could buy l. Very pier customer service firm THF"