Next

"Only Purchased diffuser refill £12. Paid at menswear till point, the assistant proactively tissue wrapped and also bubbled wrapped. Thankyou ."

"The store and customer service was good, however this idiotic white security guard felt the need to walk in our way as we were leaving the shop today, then after we left he immediately went away. Just felt like we’ve been treated like criminals"

"Very poor service and left extremely upset by an employee called Molly. I had 2 shirts in packets that I wanted to try on and so was handed the shirts of the same size when going in the changing room by an employee called Molly as I was told we shouldn’t open the shirts in the packets. When I asked for a different style (she gave me a cuffling version and I wanted the normal shirt) she accused me of taking the shirt out of the packet. I understood initially that it could have been a mistake on her part but she became very adamant that I had taken the shirts out the packets and wouldn’t back down. She started to roll her eyes at me and was smirking when I explained I didn’t open it and it’s a different style from the two packs I bought in with me anyway, but she tried to make me feel like I couldn’t follow her basic instruction. I explained to her it’s the shirts she gave me and I even showed her the shirts in the packets that were unopened. I know all in all it’s very minor but I’ve never been accused like that before and for someone to keep insisting that I had done something wrong that I didn’t do in front of other employees and customers made me feel very inferior. I was left like I couldn’t believe what just happened to me. There’s a difference between just doing your job and making someone feel little. Please can something be done with management of employees so this doesn’t happen to anyone again."

"Just visited this Next store . Picked a nice tee-shirt up for my nephew which clearly had been reduced to half price only to take it to the till and be told by the manager it's full price. When I stated it clearly has the original price crossed out she ripped the price tag off in front of me and said the sale hasn't started yet. Disgusted by the customer service and won't be returning all the customers started to say the same thing however the manager didn't budge and all left the store empty handed."

"Once again Next has produced a great stylish product range, The men's winter range is spot on. The home furnishings are great quality and to suit every home. Store was clean and bright, a real joy to shop here."