Mansuri Schoolwear (Yardley Branch)

"If you want school uniform, then no option but to buy from here really. Staff were helpful enough, but not concerned as you have no other options."

"We always dread going to Mansuri Yardley Branch as we know it’s bound to be a bad experience. My partner and I went a few days ago and was put off by a long queue. A staff member, Charlotte, shouted, ‘it’s only going to get worse’. In hindsight, we could’ve waited, we were impatient and with schools starting, the queues should not have been surprising for us. But there was no need for Charlotte’s comment. We returned a few days later. Our misfortune, we were served by Charlotte. Without even looking for the size we requested, she said they didn’t have. We were refused a refund, even with a receipt. We really do feel for those parents who are forced to buy from this shop, particularly those who are hard up for cash, especially in these tough economic times. Another member of staff, Charley, has been helpful previously, as have other staff members. But Charlotte’s attitude is pathetic. Then again, we believe she’s adopted the culture of the business which, in our view, is profits ahead of people. And having won Government contracts for providing uniform for several local schools, bosses appear to be complacent and careless. Whilst in the store, we observed two ladies rolling large boxes across the floor. Surely they should be provided with the adequate equipment to carry out their tasks? Terrible, as ever, customer service, on this occasion by Charlotte. Our plea to the bosses would be to give care, attention and consideration for ordinary hardworking citizens, without whom their empire would not exist."

"Absolutely amazing staff. Very professional, polite and helpful staff. Been shopping for school wear here for around 14 years. Previously shopped for uniforms at other local schools wear shops. Had poor experiences with them. It's always been a pleasure to shop here though. Even at their busiest periods they never fail any customer, despite it being hectic in there. Would never go anywhere else. Every customer is well cared for at Mansuri. All credit just definitely goes to Mrs Mansuri herself. All staff have excellent customer service skills and excellent communication skills. Highly recommended for all school wear needs and much more. Thank you Team Mansuri!!❤️"

"I do not usually leave negative reviews but I hope this offers some constructive feedback. I went to get new uniform for my daughter from the section upstairs, the young man and lady were really helpful in sourcing the correct sizes for the uniform and advising me on sizes as my daughter is tall for her age. However compared to upstairs the service at the till is quite the opposite. Barely got a smile, or a response to my hello. I asked a question and just about got a mumble of a response and not alot of eye contact going on? I've worked in retail myself for over 8 years, and I found it quite impolite and unpleasant to be honest. I think this business needs to train their staff on customer services and values or get other staff manning the tills that know how to meet and greet customers. I can see myself coming here often as I need the uniform but not out of choice, as the case for most parents."

"Moved recently from pool way shopping center this is much better location you can access from both sides items are a lot more cheaper than Clive Mark. PE top was 6 pounds cheaper and it's a lot bigger as well covers more schools staffs are friendly"