Zizzi - Westfield (Stratford)

"I’ve never been to a ZIZZI before and it was just as I expected! Affordable dining with good food! I had a Chicken & Bacon Caesar Salad (without the dressing) and it was super tasty! We also ordered fries on the side and got some complimentary spicy crisps for nibbles to start - which were nice! I’d definitely pop-in again if I wanted a quick bite at a very affordable price!"

"What distinguishes one branch of a restaurant from another? The service. I start from food, It was similar to any other Zizzi restaurant. The atmosphere, Apart from pointless dusty wooden structure hanging from ceiling everything else was clean. Toilets were clean and well ventilated. The service, Upon arrival we were greeted by one of the staff who was very friendly and quickly helped us to a table. The big guy which I think was the manager was often drinking and eating in the bar area. We were very thirsty and since the waiter was busy attending other tables I asked the manager at the bar for a jug of water and he pointed me back to my table and told me to wait for the waiter whilst he was 1 meter away from jug and ice and cups. The waiter turned up after 5 minutes and I asked For water which quickly arrived. Next to our table were sitting two ladies and all staff were very sincere to them to the point that a waitress who decided to join them and hug them but she wasn't happy to take the our order and wanter to spend more time with them. Eventually she took our order and the food arrived. Very nicely done and delicious. Half way through our meal the manager decided to join the table next to ours. During the conversation which was mainly about fussy customers they managed to squeeze a ton of F words. My two children were very uncomfortable and the younger one told me we should leave since the manager is so ignorant. At the end I had to bring their attention to the presence of families there. The manager quickly apologized and they stopped. We also asked for a refill of water which the manager after filling the jug handled it with the from edge and I had to ask for another one but why he did it I have no idea. We paid for the meal and left but I noticed that there was an amount of optional tip which was added to the bill that I paid but considering the service we received was unfair. So the service was not good, but the food was good as usual. Will I go back to this restaurant again? NO I'm going to bring this to the attention of the head office and see what they say in reply. An update, Zizzi called me the next day I posted this. Took everything on board and accepted the service flaws and offered a free meal for 4. Thank you Zizzi. A decent pizza chain."

"I would say very average meal overall. Nothing wrong but nothing great either. I do rate the pizza however, tasted nice. The Caesar salad was by comparison quite bland."

"Did not expect such tasty vegan food as it was my first time in here. We were 3 people and only ordered a portion of garlic bread and vegan lasanga. It was enough for us three and was very satisfied."