La Fortuna

"Restaurant's response to negative review on their food: Signora probably you had a bad day but being so offensive.But no problem thanks God we do have to many customers who on the bad or good day's respect and appreciate our passion for food ! WE ARE EXTREMELY PROUD ITALIAN PROVIDING AUTHENTIC ITALIAN FOOD! ---------------------------------------------------------------------------------------- Clearly this is not a professional place of work for anyone who could respond to constructive criticism so bitterly (or at least from what could be understood of that very 'well-written' statement). The review was not at all offensive - believe that it could have been significantly worse i.e. more honest. The review was generous, considering what was actually offensive was the food served. You need to learn to take criticism in order to call yourselves a professional business - it's no wonder you are lacking success and so freely bark back at an honest review of a personal experience from a customer. Nevertheless, the proof is in the pudding (pun intended). Best of luck to the unfortunate customers that stumble across this disaster. ----------------------------------------------------------------------------------------------------------- Original Review 22/02/22: We went to this restaurant at the weekend as we thought it would be a nice little authentic Italian but could not be more wrong. First, I'd like to say both the waiters we had were lovely. However, the experience we had was so shockingly bad that I genuinely cannot believe this place is still open. There was only one table of guests when we walked in, and after about 7 minutes of the 'specials' being read to us, we ordered everything we wanted right away. It took quite a while to bring one plate of burrata to the table, where they then forgot to even place the order for our other starter ordered at the same time. We let that slide as we didn't particularly want it after the very mediocre burrata. Despite the restaurant being practically empty, our main course finally arrived after another 45 minutes. I cannot put into words how absolutely appalling the food was - it was just shocking. I ordered the 'tiger prawn' linguine, which came with what I can only describe as overcooked, soggy pasta with boiled and rubbery squid bits in salty water thrown onto the plate. The pizza was atrocious! The meat was again thrown on, with jarred olives, soaking the pizza bread with salty, wet toppings. The whole 'meal' was disgusting to say the least and you will be better off going to Pizza Hut. I don't write bad reviews (or any for that matter), but the truth of this place needs to be told as the reviews here are misleading. The owners should be ashamed to call this Italian Cuisine, let alone food - it is offensive, and the restaurant should definitely not be called La Fortuna. 0 STARS"

"We had a very lovely dinner in this nice and cozy place. The signature fish is amazing and the soup of the day is very impressive. The garden salad has a great variety of vegetables which taste very fresh and tasty. Highly recommend!"

"The best Italian restaurant in London, the dishes are absolutely beautiful and delicious, honestly I had the best time with my friends. The service is really good, always asking if you need something, also they have a friendly staff that makes you feel welcome. The place is like being in Italy, now it’s beautiful decorated with Christmas staff. Go and try it by yourself ☺️"

"Lovely Italian restaurant just off High Street Kensington, on Kensington church street. It has few outdoor tables and more indoor, in its grind floor and mezzanine’s. The owner is a lovely, talented and friendly Italian lady from Milan. We ordered a bruschetta as a starter to share and it came in the shape of a pizza. Huge and delicious. Then we got the specials of the day, fresh handmade ravioloni filled with beef and onions and others with ricotta and tomato. Highly recommend if you want to try something traditional and handmade."