Missguided,

75 Trafford Wharf Road, Trafford Park, Stretford, Manchester M17 1ES, United Kingdom

"Completely useless customer service chat. They experiencing issues with fastway delivery company and asking ppl to solve themselves to return items. Also asking money for your goods to be return ???!!! like really... avoid at all costs other retailers that appreciate their customers and your money wont be wasted."

"Terrible for making returns. You have to pay for returns, they've stopped adding a return slip to the bag of orders so you have to print your own (so they're just assuming everyone has access to a printer, paper and ink) and on top of that, the labels you print are invalid, so you'll end up paying extortionate prices at your post office to return it, as it's not possible to do it via a courrier if the label is invalid. And they won't even refund you the cost of postage."

"I’m not sure if it’s really worth it to buy from Missguided. Their products and their customer service is really good, however, they use Yodel to deliver, which is the absolute worst courier service so it’s unlikely that you’ll even receive your items because these people don’t even deliver sometimes whilst marking it as delivered. Although when this happens, Missguided are always helpful and I must admit Missguided has the best customer service, but the problem is when you have plans and you expect your order to arrive before a specific day, it can be really frustrating."

"I bought a few dresses on the website for my prom, and I ended up returning 2 of the 3. The dress I ended up wearing was absolutely awesome! It looked and felt high quality. After returning the 2 other dresses, I waited 2 weeks to hear from the company of a refund. However, I did not. I used the chat feature on missguided and Melissa was so helpful! She was very quick and asked for proof of my return, and with the proof she refunded me the costs of the 2 dresses. I plan to buy my graduation dress from here :) Excellent service and FAST shipping!"

"I was extremely excited to receive my shipment today because I did a load of shopping for myself. I love that all the clothes I ordered are true to size and fit perfectly. The quality of the clothing is also great! I was saddened to open one of the bags only to receive the incorrect pants. I opted to live chat with someone in order to fix this issue. Emma was extremely accommodating and helpful. We quickly resolved the issue and not only do I not have to return these pants, they're also shipping me the correct ones. I would definitely buy from them again when I need a shopping fix!"