Al-Amin

"Ordered on line as phone message instructed, took my order, took my money and started a countdown of 45 mins on the page. I was ordering for my 78 year old father. I happened to look at the countdown clock with 17 mins to go to see a message - your order has been cancelled, if you have paid you will receive a refund in 5 days ! My poor dad was waiting, he has been loyal to Al min for years. Outraged this evening"

"Always delicious food always terrible terrible service. Tonight we waited 90mins for delivery. Tried to ring to chase the order werent answering the phone . Eventually went down there and they said they had never got the order. When we showed them the screenshots they said that they didnt have the food to complete the order. Staff had to have a wip round to give us a refund"

"Ordered £30 worth of food, was told that it was going to be delivered at 20:30pm. After about an hour and a half my partner rang in to ask what was happening. We were hung up on three times and when the gentleman did finally answer the phone we were ignored. We were then told our order was a minute away. Me my other half and a friend went to the gate to collect our food and was met by a rather blunt and rude man. He told us two stories one that his driver broke down, the other being the food had just come out of the shop. My friend then said well you had our contact details you could have kept us updated. The man replied with I'm going to apologise. To which my friend pointed out that he hasn't done so. The gentleman then got aggressive and stated that we had brought out "muscle" I am a woman of 5"11 and stood back near the gate with my other half. None of us were aggressive towards him or approached him apart from my 5"4 friend to collect the bag. As we walked back inside he then shouted out of the car window, I didnt hear what he said but I am going to make the assumption that is wasn't of a kind nature. I found this service to be disgusting. I work in the industry and even though you have been " doing this since 1991, so can't be doing much wrong." I'm sad to inform you that you are... all we asked was to be informed and to have an apology. I'm understanding but your behaviour tonight was appalling. Not ordering here again too much hassle. The food was lovely but your bad attitude and poor social skills have ruined a decent meal."

"My wife and children are away for a couple of nights so I thought I would treat myself to a takeaway. The takeaway was damn tasty, I had a wonderful lamb rogan that was sharp yet so smooth and mellow with just a perfect amount of spice, special rice, and naan. The food turned up in less than half an hour, the delivery driver was very pleasant and the price was good. I'm sitting here relaxing and feeling presently full. I don't normally rate any business but tonight I'm a contented man.... thank you for dinner."

"Ordered on the phone like other review, told 30 mins for collection, no problem. Got down their on time, waited 10 minutes at the counter calling into the kitchen until someone came out (40 mins so far). I was told it was ready but then waited a further 15 mins (55 mins now with25 mins actually at the counter)before the food was ready. Shocking service and like the other review portions seem to be 1/2 size...20% discount in price but 50% reduction in size. Food is ok but not worth the waiting. Not the first time it has happened but will be the last time I order from there. Would not recommend."