Laundry Boutique

"FUMING!! I went into this shop today looking for holiday clothes and have purchased many items for my daughter and myself over the years. As I walked in and started chatting to an assistant who is lovely and we discussed that with her work hours, she had not seen me in ages. Then this tall brute of a woman turned round to my daughter and myself shouting are you alright ladies? Then the lady using her phone to go live said we are about to go live, move across from our view. I was then moved away by their assistant who looked scared to even defend us. My daughter said Mum, please leave that's not right we’re not allowed to touch the clothes and walk around. The ironic thing is, your going live to sell products when I’m a customer who came in to purchase clothes and you were both rude to me and my daughter. Do you understand I was there to give you money for your goods? Why don’t you go live at the back of the shop where you won’t be interrupted as you had a selection of goods you were going live with on the rail, and potential customers can browse around your shop. I will never come into your shop again and will purchase clothes from the Warrington shop that is no longer associated with you. Disgusting customer service. Follow up on the same day: I got a call from the owner saying that I upset her staff member and she was so annoyed with me, therefore would not listen to my side as a customer. She ranted on for ages and forgot the fact that I was the customer. I could be excused for having the opinion that you think you’re better than your customers As the saying goes, “Without customers, you have no business being in business"."

"Rude, bad customer service. Mum complained the way a member of staff spoke to her and the owner argued with my mum about how upset she felt. Her reply was “you’ve ruined my staffs day” but so did you when you spoke to my mum like a child, just because you was doing a live. Disgusting."

"This weekend i made an impulsive decision to visit to the store. Despite the horrendous weather I could not have been given a warmer welcome with the kettle on as soon as I arrived! Laura, Mandy and the ladies were nothing short of amazing, giving me their time and ideas that would suit my size and colouring. Nothing was too much trouble. I felt I was with a group of old frfriends who gave me honest opinions. I am delighted with my purchases. Thankyou for your time ladies. So looking forward to my next visit. X"