Neyzen Restaurant and Pods

"My recent visit to Neyzen was a complete disaster. I had made a pre-booked reservation for one of the outdoor pods through the website, but upon arrival, we were told that our reservation was not available, despite confirming it multiple times over the phone . To make matters worse, we waited over an hour and a half for our food to arrive, and it never did. Despite repeatedly asking our server about the delay, we were met with apathy and disinterest. To add insult to injury, none of the soft drinks on the menu were available, and the server didn't bother to offer any alternatives. The absolute worst part of our experience was the complete lack of customer service. We sat for an hour with no update or apology for the delay. Only after we demanded an explanation did they finally manage to get started on our order, and even then, they failed to deliver so we decided to leave. This restaurant is an absolute disappointment and not worth the hype on social media. The lack of organization and complete disregard for customers is unacceptable. Save yourself the time and effort and avoid this restaurant at all costs."

"We just celebrated our wedding here and had the most wonderful evening thanks to the wonderful owner and his staff. Nothing was too much trouble and they catered for us and our guests brilliantly including for guests who had to be gluten free. The private dining room is spacious and so well decorated, we had 30 guests and there was plenty of space. Everyone has been messaging me for the last few days all commenting on how good the food was and how much they enjoyed the evening. Honestly cannot recommend this place enough."

"Had a family dinner here recently. Food was decent as it’s an Asian/Turkish fusion but the Asian side of the food didn’t have the same usual spices you’d get from an Asian restaurant so would be better to go for the Turkish food. Starters however were really good! Only other downside to the mains was portion sizes were really small and we had to order more food after the first order arrived. Restaurant itself and service was really good! Really friendly people."

"First time visiting this restaurant and we will definitely be back. The food was delicious, very well presented and great value for money. The service was efficient and friendly. Attentive but not in your face. The only downside was it was quite empty so the atmosphere was a bit lacking hence the 3 stars. However we visited on a mid-month Tuesday evening so were not expecting it to be busy. This place is fairly new and I would guess that once word gets around it will definitely get more custom. We will certainly be back"

"This is my absolute favorite restaurant in Romford. The food is always fantastic and no matter what I order I am always delighted with my meal! Waiters are also great and always efficient, happy and polite. Can’t wait to return and wouldn’t hesitate to recommend to anyone looking for somewhere to eat in Romford. P.S : Please Keep the European Menu."