Kismat Tandoori 82 Lambourne Road, Chigwell IG7 6EN

"Used to order from this Indian weekly, have spent hundreds of pounds here. Recently moved house and first time ordering to new address. From the moment we first called they were rude, had to tell them our address 6 times as kept interrupting us and talking to someone else off the phone. We made our order and after an hour and a half we called up to enquire where our food was. They started shouting at us telling us they’d tried to deliver but nobody answered. We have a history log of who calls our bell so we know they didn’t. After telling them this they (still shouting) tell us we told them the wrong address. We know we didn’t because we had to repeat it to them 6 separate times and got them to repeat it back to us. The man was being very aggressive on the phone so I told them to forget it. Not sure if there’s new management or something, but I’m disgusted at how we’ve been treated. They obviously didn’t recognise us from our new address as they’re usually lovely and helpful. But if this is how they treat new customers it’s a wonder they have any. Will not order from this restaurant again."

"Its a shame, this used to be my favourite Indian take-away. Now a-days the food is nothing like it used to be, and on top of that the staff are terribly rude, I have just waited 1.5 hours with no communication whatsoever about where our order is, they said they knocked and no one answered, but we are in a flat and they never rang our number. On the phone they was very rude and clearly lying about not delivering our order. Indian Ocean in Theydon Bois is much better, don't waste your money here"

"This is a very good takeaway I've been using it for over 15 years and am always satisfied with the food we get. Service is really good and staff are always polite. I would highly recommend"

"Totally disrespectful to customers. While placing an order the staff member started to have a full on conversation in another language leaving me waiting to complete my order. This was not a one second conversation but one going on for a substantial period. When I said to the staff member I found this disrespectful to me as the customer, he continued to plead his innocence that his actions were respectful and correct without apologising. In my opinion when dealing with customers any business should be given full attention to that person and not leave them waiting while you have a conversation with someone else. We were giving this restaurant one last shot as their standards of hygiene visually seem to be getting worse as well as their use of masks. From the other comments it appears there are multiple issues with this business."

"Amazing Food! Really liked their Chicken Tikka Honey and Sag Paneer. Their chicken curry is also delicious, would highly recommend!"