Mirch Masala - Coulsdon 204 Brighton Road, Coulsdon CR5 2NF

"Just terrible. Don’t give yourselves the hassle of dealing with this restaurant and being left hungry for over 2 hours after ordering food for delivery. The food quality was barely passable as a decent meal. Not what it once used to be. Worst thing about it is the constant lies that were being told to us about where our food was. Also, if you’re relying on young kids being fed at a reasonable time, don’t risk it for their sakes."

"Ordered food yesterday evening. Food arrived late with items missing. Paneer tikka was inedible hard peices of deep fried paneer, alloo tikki was soggy mush with no dressing or condiments. Chicken biryani was lemony pilau rice with bits of chicken added to it. It was overall a very poor experience."

"Placed an order it was late by 1hr, called and the staff was shouting at each other and was rude over the phone too offering no support and had no clue about the order placed, then the lady asked me to wait 25min more, still nothing. Finally Uber cancelled it and asked to write feedback, wish I would give negative stars based on the tel conversation I had"

"We ordered BarBQ, Deigi Chana (Chickpeas) and Naan breads last night. BarBQ wasn’t cooked properly, needed knife to cut the pieces ; Naan breads were cold and burnt at places. And the worst of all, instead of Chana (Chickpeas) , they delivered us Daal (with dominant cinnamon flavour) which we didn’t order. Called the restaurant & instead of apologising, the owner started misbehaving and wanted us to bring the Daal to his restaurant ( We told him , it was a “delivery” and the main reason we ordered a delivery coz we can’t come to the restaurant). Even after this explanation, he kept misbehaving and seemed to be have no manners to talk to the ladies. In my opinion: 1. They need to learn how to behave with the customers 2. Need communication skills course 3. This restaurant has been closed multiple times due to similar reasons and the management has been changed few times, but still the attitude of the owner remains the same (No lessons learnt from previous mistakes). Now we know the reasons why they kept closing and opening. 4. The prices has gone sky high (even higher than Tooting branch) and the quality and quantity still remains the same or even gone bit less. 5. I normally don’t write reviews, but the behaviour of the owner on the phone to my wife was appalling and way below the expected from a restaurant personnel."

"I placed an order today and both the papadoms and chilli sauce I ordered were missing. The absence of the chilli sauce spoilt my meal and I wouldn't have ordered kebabs if I knew in advance there wasn't any chilli sauce. Generally in my opinion the service is getting worse. Customer service isn't rocket science. A simple phone when they received the order could have resolved the issue."