Heathside Brewers Fayre

"I used to use the loyalty, but after 3 attempts having zero points added, i gave up. I have now visited this restaurant 3 times in 3 months and its getting worse. There were only 2 staff doing the front desk and table duties. however there were only 12 tables out of what looks like 25 available being used, so only half. The staff were trying their best, but they quite simply can't cope. Everything was going empty, sometimes up to 20 minutes, yoghurts, coffee beans, coffee waste, hot chocolate powder, eggs (both), bacon, sausages, orange juice, cranberry juice, and hot drinks are luke warm. the food is being put on a giant hot plate, why is 2 plates of each not put out and more being cooked while these are being eaten. do you need more staff, more training, more ovens, you tell me. But we for one will now not be returning anymore."

"There was only one lady who had been there 5 days who was amazing and even served whilst she was on her break.The young man who was behind the bar didn't have a clue what he was doing and nearly over charged me and the lady I mentioned above had to come of her break to sort it out. The meal said coleslaw with it but there wasn't any and I was told there had not been any for a few weeks. I was not told this when I placed my order .I have stayed at the hotel 3 times .The first time the restaurant was good .... the second time it was closed due to staff shortage and this time short staffed and new staff .Please ensure that all staff are trained as its not fair for one person to be holding it altogether especially when she's only been there for 5 days."

"Visited today, pub was empty about 5 other tables taken from what I saw. Ordered our food, quickly the kids came out, luke warm, my husband went to get his carvery, only beef left, we weren't warned about this when ordering. Again this was luke warm. I waited another half hour for my veggie roast to come out, after asking for it twice. Asked for extra veggie gravy, it never tuned up. Ordered the kids pudding, a simple chocolate brownie and ice cream.... Another half hour wait and had to ask two members of staff. Plates weren't cleared until puddings finally came out. Two mangers walking around not doing much, could see all the dirty tables but didn't clear them or ask other staff too either. Been eating and drinking at Heathside 20+ years. Never again. Honestly never experienced bad service or food anywhere like that today!"

"Very poor value for money. 4 chicken goujons and measley prawn cocktail with bread and unspreadable butter (still very chilled) for £5.29 each. Poor quality scampi...The pie was a decent size but too much pastry in contrast to the amount of filling. The food was cooked well so not the fault of the chef as portion sizes and quality of food would have been decided by someone else."