Khasturi 340 Hook Rise North, Surbiton KT6 7LN

"Really great food and was delivered quick aswell, I think I’ve found our new best local takeaway!!"

"Food usually on point but maybe they have a different chef tonight that cannot cook like the other chef! Lamb biryani really lacked it's usual flavour, had not that much meat in the rice and was very disappointing. They did give lots of poppadoms and dips but biryani was below standard. Meat obviously not seasoned or any flavours added..boring!"

"Food is above average I am ok because I was hungry . But when a customer pays money , be nice to them .. tell them to have a seat . Also my advice for the business owner , collect money when food is ready to collect .. not like charging first, ask customer to wait another 25 minutes, not fair ... what if customer have an appointment, be honest with customer rather than quickly taking 10 pound . If the order than takes 20 minutes, just inform customer rather than saying 5 minutes, after 5 minutes they say 2 minutes after two minutes they say 5 minutes finally 25 minutes. May be in Bangladesh time has no value . But owner need to understand the life in UK .. please honest with timing, just say it takes 20 minutes.. I lost my appointment because of this .."

"I have to say that ordering from this vendor was one of the worst experiences I've ever had when ordering food. Price: The food was more expensive then I would usually pay, however, I was using a voucher code that UBER kindly sent me. I noted that positive reviews of 4.3 for this vendor "Khasturi Indian Takeaway" Delivery: Fast delivery & polite member of the team dropping off the food In terms of food: Delivery one: The order arrived with the wrong contents The onion bhajee was soggy & greasy (see attached pics) I was sent a starter instead of a main for my tandoori chicken (see attached pics) Both our naan breads were burnt (see attached pics) Delivery two: The order arrived AGAIN with the wrong contents AGAIN I was sent a starter AGAIN instead of a main for my tandoori chicken They didn't re-send the Chicken Korma & Rice The phone conversation: Call number one: The member of staff I spoke to was initially fantastic, he apologised & offered to re-send the order ASAP. We sent photos of the burnt Naans and explained I received a starter instead of a main & bhajees were soggy & greasy. He accepted this and to his word, we had another ring at the door with another delivery bag. We opened the bag and half the order was missing again. Call number two: I spoke to the same member of staff again & explained that the exact same wrong order had been delivered & that additionally he had ALSO forgotten to include my wife's main dish. The gentleman called me a liar & told me he didn't believe me. I offered to send to him photos of exactly what we had received as proof but he wasn't interested. He was extremely hostile towards me, rude & then hung up. Call number three nearly ten o clock: I called him back & explained that I have no agenda or reason to lie, he continued to speak over me, call me a liar & told me never to order with him again. We will never order from them again & will also tell anyone that listens just how rude they were and how badly they handled the situation. As a business owner, I understand that we all can have bad days but it's how you deal with them & what you do to rectify the situation. Khasturi Indian takeaway should review their order processes & also their customer management training."