Monkey Puzzle Beefeater

"We were a large table but even so it took almost 3 hours to finish our meal. The food was adequate but several people had over cooked dishes. Personally the squid to start was good, but the surf and turf burger was poor with the prawns like leather and the burger was burnt and overcooked. The serving staff were super friendly but struggled to bring drinks or food out in a decent amount of time. The black forest cheesecake pictured was a plain vanilla cheesecake not even on the menu. As a consolation the staff took off the price of the deserts which was appreciated. If this hadn't have happened this would be a 2 star review."

"Outstanding food, drinks a little slow to arrive, table service was just right. Nice venue, fabulous interior decor. Would definitely come again."

"Visited on a Sunday evening. Nice pub but seemed massively understaffed. Many tables were not cleared from previous diners and were only cleared later in the evening by the manager. The staff working were friendly but visibly under stress. It was nice to see one waitress/manager, who was working her socks off, take time to be friendly to the children every time she visited a table despite being rushed off her feet. I had the cobb salad which was fine, not delicious but fresh. No complaints about any of the staff but just understaffed by the looks of it. *Update* visited on a Tuesday evening (not to eat) and it was much quieter. Tables were much cleaner and it is a nice pub so I have updated to 3 ⭐️ It’s not fine dining but ok for a family tea with the kids or dinner when your working away"

"Really nice Beefeater! When here after visiting Chessington for the day and was pleasantly surprised. Wanted somewhere to eat that would fill us up and not have the extortionate prices that the park has. The food was great, although the chicken was slightly over cooked but we overlooked this. The staff where great and very friendly and polite. The menus wasn’t too badly prices and the kids 3 course mean for £5.99 was brilliant value. If we were ever this way again I’d definitely revisit."

"Food was really nice, not all of the restaurant floors were open and they did seem really busy and service did seem a bit rushed. We never booked a table so we were put in front of the bar, which wasn't ideal with 3 kids and the chairs were not comfy for sitting and eating for long periods. After a few minutes of pondering, I got my phone out and booked a table, then we were moved into the restaurant table area with suitable seating. Lol! Bit silly really, would have been nice if we were asked "would you like to book a table?". Nevermind, overall experience was good and the main thing, the food was great!"