KFC Belle Vale - Beacon Services

"Waited 24 minutes after going through the drive through parked up waiting for out 6 pieces of chicken, after 20 mins I went inside to find out what was happening was told it takes 20 mins to cook chicken! I was then told by a manager I could either wait another minute as was almost ready or receive a refund, not exactly the eat customer service since we were told at the drive thru to park up for a couple of minutes! VERY disappointed indeed."

"I think we've been here in person once, and had a delivery order from it via the app. AVOID DELIVERY ORDERS AT ALL COSTS. The KFC app charges cheaper prices than ordering exactly the same thing in-store on the electronic terminal, I'm talking maybe £2 extra on a £15 order. Delivery orders come with an additional "service" AND "delivery" charge. The in-person visit (when we were overcharged) had no working hand sanitizer in the entrance to the restaurant or the toilets. The terminals you order from weren't printing receipts, and when you need the order number on the receipt to claim your order... We mentioned it to the staff, one guy says "they haven't been working for ages" (how would that help when it gets busy ?). The delivery order was ready at about 14:35 but wasn't picked up for an hour, and finally delivered at 15:55. We live 12 minutes away, but when the food arrived it was cold - as in trading standards would shut them down immediately cold. The chips were room temperature and inedible, a tub of rice was 40C, and the chicken was 42C. If it left the restaurant at a legal / safe temperature, I doubt it could have reached such a low temperature if the delivery driver had simply left it on his roof bringing it to us, and hit heavy traffic on the way. Twice. I believe my order was simply dumped on the counter, not kept in a hot cupboard to keep it at a safe / legal temperature prior to being picked up. This is very sloppy practice and a sign of completely unacceptable management practices."

"So seeing the relaxed enviroment i guess the manager of this store aims for his employees to have a very relaxed, carefree shift!So after entering the shop i went at the tills to get my order....And i waited and waited...and noone came so i decided it would be faster for me to order through the touch screens.Again no paper inside the printer but who cares...We are stress free in this shop!Then i realized that these people have lost the meaning of fast food as i was waiting more than 20mins to get my order when there was only 3 orders(including mine) to be completed. Which doesn't make any sense looking on all that stuff in the kitchen.While i was waiting then the 2 orders before me i noticed they were both missing parts of the order and when my turn came guess what....My order had also things missing! So if you want to get a complete order fast AVOID this shop!By the way food had the usual good KFC quality."