BORDERS RESTAURANT,

Shepiston Lane, Hayes UB3 1LP

"Friendly staff, food nothing to write home about ."

"Worst service we have ever had. We stayed here and booked with a child to be told we could not order from the menu as we had paid (more!) As a Legoland package. Once here we waited 20min to be seated and no one helped. After an hour we complained and the manager told us he would take order then disappeared. By 6:30 we had to serve some pasta to our child from the buffet and still after asking for help we were told someone would come. Took him to bed at 7pm without eating. After complaining for the third time they offered to bring food to the room, which came cold. Awful service, not experience and dreading breakfast!!"

"Food was well priced, high quality and had large but not excessive portions. However, drinks were overpriced and the service was slow and inattentive."

"Whetherspoons quality at restaurant prices - see the photo. The menu selection covered most pub favourites, fish and chips, burgers, pizza, Carbonara, chicken tikka masala, a salad. I think you would struggle if you are vegan or vegetarian. However, the food was served quickly by staff who were friendly, polite and attentive. We had the chicken tikka masala and it had a good quantity of chicken and plenty of flavour. The rice was fluffy and flavoursome. A poppadom and small naan was also included. My Goose IPA rounded out the meal. The decor was standard Travel Lodge fare and mostly clean and tidy. Everything was exactly as you'd expect for a cheap and cheerful London Heathrow airport hotel. It did what I asked without any surprises."

"Cheery helpful staff on a busy night. Sorted our heating efficiently. Gave us practical travel advice. Great room. Comfy bed. Wish shower didn't have cold moments though."