KFC Birmingham - Halesowen Earls Way, Halesowen B63 3HR

"Worst KFC I’ve ever been to. No receipt roll to review, food cold, drinks all over the floor, bins full-litter everywhere, manageress sat down face timing. AVOID"

"Good ol' KFC always provides reliable food. This particular branch has in the past year or so gone from old, out of date and pretty lacking to a much better experience overall. Food is better, experience in store is better, service is better, literally everything!"

"Been here regularly over the last few years and felt it's time for some feedback. Can't believe the scores but I believe people are motivated into action more by complaining that praising. Genuinely never had an issue myself: the staff are always friendly and the food comes quick, hot and correct. Even if you ask them to tailor the order, they're always happy to oblige. Recent refurb looks nice though I generally use the drive through."

"I ordered food for myself, my wife and 2 kids for £31.84. I ordered a zinger trilogy box meal with fries, mini fillet, small popcorn, corn, can and dip. The burger was a plain fillet with no hash brown, no can, no dip and the mini fillet was stone cold. My wife ordered a fillet tower burger meal but again it was just a plain fillet with no hash brown. At least they managed to get the kids meals right. I tried calling them to be met with I'm sorry the mailbox for this number is full goodbye. AVOID USING DELIVERY AT ALL COSTS BECAUSE THEY CANT SEEM TO GET BASIC ORDERS RIGHT."

"I hadn't visited a KFC since my son was young,this time, I had my great niece and nephew with me for an early evening meal. I'm not interested in pressing buttons so I asked if I could order from a person. The young man at the counter was most helpful and cheerful whilst serving me and constantly smiling. The meal was brought to us by an equally friendly young lady. It wasn't too busy for indoor eating, but the drive-through was pretty constant. The food was piping hot and the same good quality chicken I remembered from over 30 years ago. The cost was also very fair and we thoroughly enjoyed our tea. It's a shame there weren't more tables filled but as the evening wore on a few more came to eat inside, creating a bit of a buzz. I enjoyed this experience and will do it again soon."