Tim Hortons Wolverhampton Road, Oldbury B69 4RJ

"WAS 5 STAR - NOW IT'S 3 STAR! How long does it take to put filter coffee in a paper cup? That's not a trick question, and the answer is ... about a minute. Why then, does it take then 5 minutes to announce it's ready?! The food and beverages like most Tim Horton's in this country is good. But also like most of them in this country, the customer service is sorely lacking. Went for breakfast, got served almost immediately. Good. Went for a mid afternoon coffee and they put the coffee in the cup in less than a minute ... and then left it sat there for 5 minutes?! Bad. I had to literally strong-arm them to give me the coffee that I paid for. Seriously, can someone not call out a number on a receipt when a coffee is ready? Is it really rocket science to make a Tim Horton's Double-Double? Do dogs really detect cancer? Did the Americans really fake the moon landing? Why am I asking so many hypothetical questions? It took me 5 minutes to think of all of that ... and I still hadn't received my coffee yet!"

"So my passenger insisted on stopping here. Apparently has an amazing reputation. And it's deserved. It's pricey but the staff are friendly, helpful and the food is delicious. Doughnut heaven. And I loved my coffee. Better than other chain coffee. Really liked it, only reason not a 5 is price but you do pay for quality so maybe a 4 is unfair. Have to leave the 5 for exceptional. Do try it"

"We placed our order at 10:55am and didn't receive it until 11:42am. 47 minutes for 2 coffees, a shake, some pancakes, bagel and wrap is DISGUSTING! The only true saving grace is that the French vanilla latte is incredible. Otherwise this would have been a 1 star review. The barista seemed to be making drinks as orders were placed despite the 40+ minute wait time, leading to the drinks sitting there for long periods of time."

"Ideal location for Tim Hortons and us the customer. Great place to stop for breakfast if heading down the M5 south or North. Food is lovely and fresh and hot as always. The meal deal for breakfast is a great price and more vegetarian options available than say McDonalds. Nice big car park available that is free and decor inside is nicely done, with sofas and good quality armchairs. Much nicer than McDonalds plastic fantastic chairs and tables. Every time Ive come in someone is always wiping down the tables and clearing away ( some customers don't know how to put rubbish in the bin on their way out, id hate to see their own homes ) so place is nice and clean. Def recommend Tim Hortons for breakfast, snacks, Lunch or dinner."

"Amazing, great atmosphere & service, definitely worth the wait. Food on cooler side but this is understandable because it's a new restaurant. Update, the food is now warm, both breakfast and lunch/dinner is delicious & Nura is wonderfully welcoming, she gave us menus and directed us where to go as well as kindly feeding a dog some whipped cream."