Royal Chicken & Pizza 381 Hoe Street, London E17 9AP

"Rubbish customer service here. I ordered a pizza with pineapple, clearly the guy was not listening and wrote jalapeños. I do not eat pepper and would never order this. I waited a good 20 minutes for the food. Good thing I checked the rude Asian guy serving said I made the mistake, he can’t give a refund and they don’t even do pineapple. He told me to go and not to come back to this shop! With pleasure and none of my people will either. I have lived here for 34 years! How dare you treat local customers like this that support your business! Serve the Community better!!! Not my fault or mistake. I had to go further down to another pizza shop and had excellent customer service with the correct food I ordered! Avoid like a plague. It’s dirty in here too! Bad attitude. Not welcoming and unclean environment."

"It used to be a very good place. I stopped by again yesterday because I haven't been to this restaurant in a long time.. The conditions were very bad, I asked for a /family mini mix/ the employee ,not friendly ,was not inclined to fry chicken, it was obvious that he didn't like working there, the tables were greasy and dirty, the wall was also, from a hygienic point of view, objectionable .. I can't believe that the employee does not have 5 minutes to clean every 2 hours... I don't know what happened in the past few years. :( I very sorry but it's the truth.."

"The worst food ever. We ordered a takeaway from Deliveroo from what we thought was called Royal Fresh - a Japanese restaurant. In fact the food was prepared by this revolting establishment, pretending to be Japanese. Nothing was fresh. Everything tasted like fried chicken. Rank rank rank. We complained and the guy was rude and refused to refund us."

"Food is good size portions. Use to like this place a lot but recently found that they have serious hygiene issues. Council have rated this business to be 1 out of 5 for hygiene but they have a sticker on the shop window display 4 out of 5. This is either a complete negligence or deception. State of the shop in terms of cleanliness and needing a good scrape is appalling. I say, better to avoid."