Mr. Automotive

"The people that work there are so accommodating, friendly, and well equipped to handle your mechanical problems. Several members of my family have used them and everyone has had the same wonderful experience. Don't hesitate, they are the real deal!!"

"Unsatisfactory Service at #mrautomotive To say that we are disappointed with the service at #mrautomotive is an understatement. Our car was towed to their shop on December 26th, 2023, the problem is a sensor, and despite calling us today after I have called the shop twice, they said it might be done tomorrow, January 4th, TEN DAYS LATER, we are not impressed. Not only do we have to call them repeatedly for updates, and no one really knows what is happening. Does anyone know of a good repair shop that can get the work done in a timely manner?"

"I moved to Green Valley from CA three years ago. I quickly found virtually all dealerships and mechanics are in Tucson, with almost zero in Green Valley, most almost an hour away from me. Mr. Automotive was the closest mechanic to my home, and I wanted to use this service to save me the time and hassle of traveling back-and-forth to Tucson, every time I needed repairs or service. What I got from Mr. Automotive was incompetence and incredible delays. My first visit was 06/16/21, where I had all four tires replaced on my 2014 Chevy Cruze, which cost $855. Took two days. I had a "Check Engine" light go on, with a corresponding lack of power, and I went to the closest dealer, O'Reilly Chevrolet, who told me I needed a new catalytic converter, but they couldn't give me a rental. Because of proximity, I brought my Chevy to Mr. Automotive, on 10/22/21, and they said the dealership got it wrong, that the problem was really the turbocharger. Mr. Automotive charged me $1904.42 for a new turbocharger, held my car for four days, and when I left my "check engine light" went on again as I was driving back home. And the engine still had the lack of power issue. Because I figured the dealer knew more than a dimestore mechanic, I took my 2014 Cruze back to O'Reilly's Chevrolet, who charged me another $1500 for the catalytic converter, and my engine has NEVER come on again since. However, I still had the lack of power issue. Because of the wonderful service I was enjoying from Desert Toyota (for my other vehicle, a 2014 Toyota FJ), I decided to bring in my 2014 Chevy to the Toyota dealership — who correctly identified the lack of power issue as simply needing new spark plugs. My vehicle has since had full power. That was last year. However, this year, the brand-new tires that I had bought from Mr. Automotive had a manufacturing defect (bulge) for which Desert Toyota told me I should go back to the individual I bought them from (Mr. Automotive). On 04/07/23, Tom of Mr. Automotive removed the faulty tire, agreed it was a manufacturers defect, and told me he would send it in to BF Goodrich, under warranty, for a pro-rate a refund. Tom then charged me $240.69 to replace the defective tire HE SOLD ME, promising to send the warranty refund check when it came in. He never did. Months later, in October, I asked Tom about my warranty refund, and he apologized that he never actually sent anything in. He promised to do so, "this time," and then came up with excuse-after-excuse, delay-after-delay, and I finally asked him why HE didn't just refund me himself — since the amount was going to be prorated and not too much? Tom refused. Well guess what, on 12/21/23, I just got my 2014 Chevy Cruze back from Desert Toyota, who provided another 100-point inspection, who informed me that the $1,900 turbocharger installed by Mr. Automotive was leaking oil, due to improper installation. Desert Toyota actually had the integrity to say they will NOT repair it themselves, because Toyotas don't have turbochargers, and in their view replacing a full turbo charger is a high-difficulty task, requiring expert installation from a dealer-certified mechanic. They advised me to go to a Chevy dealership. What a refreshing and honest experience it is to go to Desert Toyota, who **twice now** has refused to take my money. In stark contrast, Mr. Automotive will take my money, not honor the tire warranty, and will attempt mechanical efforts that they are not actually qualified to perform. I never use this hack again."

"Tom was very professional and went above and beyond to help us...we were visiting from Denver. Very fair price for the services we needed."

"Took my 1980 280Z to this shop to have many items repaired and get it road worthy. I am absolutely thrilled with the results. I am beyond impressed with the quality of the work and the price. I have been having the time of my life driving this old car and I have turned a few heads. Been showing it off and spreading the word. Impressing many people. I would definitely recommend this shop. Thank you thank you. To all the people that worked on my car. ❤️"