U-Haul Moving & Storage of Tucson North

"Rented a pick up truck. Employees were friendly and helpful. Fast service. I would definitely use their services again."

"Here I sit with a Uhaul trailer with a separated tread, at this Uhaul facility. I was told “we can’t help you” “We don’t have any tools” Yet they have a big shop where they install hitches and do other work. They said I had to call for roadside assistance. I asked if they could have somebody call. “No, I can’t do that, you’ll need to do it” I asked for the number and was handed a brochure. He said, “the number’s in there somewhere, you can find it. As we sit here stranded, the lazy attendants that could be helping us, sit inside making small talk and avoiding anything that might actually help us on our way."

"The customer service is horrible as I was communicating with my brother about a subject the clerk disrespectful interrupted my conversation I'm am not the type of person to pull a race card it definitely felt this way if you need to rent a uhual do not rent here to avoid the problems there's one on Ina not to far from here"

"I would give negative stars if I could. From the very beginning of this process I was lied to, misquoted price wise, and given attitude. Regarding this specific store location (at the beginning I was dealing with a store on the East Coast where I was moving from, and they were just as bad) I was given 3 different time frames for my home delivery of my boxes. The first two times came and went, and they were late for the 3rd time frame. When my boxes finally arrived, one was not my box. It was someone else's stuff. I was told that the driver would take that one away, and that another driver was actively on the road with my actual second box, and would be at my house within the next 45-60 minutes. They didn't show up for 2 hours, and that was only after my family members and I kept constantly calling asking where my box was (it was at that time I found out they hadn't even loaded my box onto the truck yet). I was trying to get information when an employee hung up on me. When the second driver finally got there with my second box, he was aggressive, cursing at me (this was a grown man and I am a woman, so needless to say I was very uncomfortable and on edge) extremely angry, and nearly hit cars nearby when he dropped off my box. Then, he unhooked and attempted to speed off before my uncle could stop him, as he parked the box in a manner in which we couldn't open the door, meaning my belongings were trapped inside. When we told him this, he said "not my problem". He finally fixed it before speeding off while cursing. I am extremely unhappy and will never order from U-Haul again. I don't understand how there could be so many screw ups and price mis-quotes when everything is barcoded. Anyone reading this, do yourself a favor and never use this company."