Gerber Collision & Glass

"DO NOT USE THIS BODY SHOP.....As you can see by the negative review they don't care about their customers. I brought my car in for an estimate it took two and a half weeks. Zero communication they just don't care"

"I got my car from carvana and they was suppose to fix my the back part of my car. They told me the send information from carvana that they will pay and I did, they told me I didn’t need to follow up about it. Now they won’t fix it cause them offering to pay for it expired. So just know you may have to blow their line up but honestly I would just go somewhere else. The location I’m talking about is in casa grande in arizona"

"Forst of all it took over a month to get my car back from bumber and electrical damage. Constantly telling me they ordered the wrong part. They discounted me for this which I appreciate. However, my bumper and another part come out Constantly and I have to push them back in myself. A part of what they replaced was broken off and hanging out in my driveway. Please do not go here... my insurance company has already been notified and they are seeking help else where than this location."

"During estimate was told would likely take 2 days for minor scratches on new vehicle, and also that rental car assistance available. I made appointment 2 weeks in advance. I knew there was issues when email Mon a.m. "We did receive your vehicle via tow company." I had personally drove truck there Sun Night. On Monday a.m. I called and asked for JH, estimator, to call me re when vehicle would be finished. The lady at front desk said she was likely too busy doing payroll, and that there was no assistance for rental cars and offered to call insurance co., but never did. On Tuesday am I drove by and found truck was not even moved to secure area. And nothing started. When I called Tues. in a.m. desk person said JH could not call on Mon because too busy in meetings all day. I picked the truck up Tuesday before they closed and nothing ever started. I realized that nothing was going to be done probably for a week or more. This was a huge inconvenience for my wife and I juggling cars and work schedules. If they would have called and delayed a week until able to handle, that would have been fine. But totally no communications from management. Would not recommend. They made several promises and did nothing after vehicle dropped off."

"Customer service is absolutely terrible. It has been 1.5 weeks to write a paint estimate. The shop keeps saying the system keeps crashing and they haven't been able to complete the estimate. Every time I call the manager Jenny who writes the estimates isn't in the office. You would think for a paint job that will be well over 10k they would get the paperwork completed. If the paint and body work is completed at the rate the paperwork is completed things aren't looking good for me . I have called every few days and I'm told they " are working on it and they will get back to me " I'll update how long this takes when it's done."