Benton Nissan Of Hoover Service Center

"Had an appointment for 8 am for oil change and tire rotation. When I made the appointment I told them I would be waiting for the car. Arrived at 7:50 am did not leave until 12:04 pm. If I would not have said anything at 12 pm it would have taken longer for the service. No one discussed anything with me; did not even go over the 12 point inspection with me. First and last time to use this Nissan dealership"

"The only reason I'm even giving a One Star rating is because you can't leave it blank, you have to at least give one star. Honestly, that should tell you all you need to know there. My fiancée and I began looking for a used car last February at Benton Nissan. From the moment we walked in until now, 10 months later, I am reminded of what a horrible decision it was to choose Benton. Funny enough, I've bought 2 cars from them previously. However, if my first experience had been like my last, that's exactly what it would have been, my last. I'm writing this review in the hopes that someone will read it or hear it and save themselves a lot of money, time, and frustration. I'd like to think that even in a male dominated industry, the employees would change with time. Not so much! They don't want to change, even if it's the female buying the car. We went to the dealership on a Thursday evening and they were not busy. My fiancé and I walked in together and a salesman immediately came over to greet us. That's what one would assume, but no. He introduced himself to my fiancé and him only. He then led us outside to the lot so we could see what he thought would be great and fit our needs. We immediately began to laugh because the car he was showing us, was the one car we’d never purchase. If he’d talked to us beforehand, he would have known that. There were not any questions asked or talk. We decided on a 2017 BMW X1 and have had nothing, but problems with the car, but more so with Benton. When we purchased the car, I’m getting in, ready to go and I notice there is less than 1/10th of gas in the car. The light was even on. I run back inside to let them know and he says, “We don’t fill them up with gas, unless it’s brand new.” WOW! It was brand new to me. Looking back, I should have returned it then. It has been nothing but repeated troubles with the car and more importantly, the staff at Benton Nissan Hoover. I hesitate to even use the term “staff” it’s like walking into a Fraternity House. Since purchasing the car 10 months ago, we have had to replace the brakes. They said that from the beginning that would be done. What are you doing I was scheduled for an appointment to come in one day at 10. I left the dealership at 2:00 that day and nothing was done to my brakes. Nothing. Also, there was no communication during this time. There was a chip in my windshield that was to be replaced immediately. When I continued calling the dealership to get an answer about the windshield, a man in the finance office helped. He was the only positive interaction I had with anyone. He was trying to fix all the mistakes. Took the day off work to have it installed. Apparently, it had been cracked and they couldn’t put that one in. So, again I take time off, the next day, to go have it replaced, again! @BentonNissanHoover 9 months in, we’ve replaced 4 tires, the windshield, brakes, there’s an oil leak, and now that it’s getting cold, the heat doesn’t work. We had to go back to the dealership after the purchase, to do new paperwork because they made a mistake on the original. During all of this, there was not an overflow of apologies. Every time we had to go back, we were treated like they were doing us a favor. This was one of the, no, it was THE worst car buying experience ever. I will never go back, refer, or recommend this dealership to anyone. OH! One last thing. Our salesman specifically told us not to purchase the Extended Warranty because it was a 2017 BMW with less than 80k miles. So, now, after the first review, I wrote, we were called by the lady who runs the service department. She wanted to see what our issues were. She continued to go back to saying, “you should have purchased the extended warranty.”Funny thing is, your salesman told us not to. I hope I have saved you some heartache and some money by writing this review. I will never stop telling this story. Car shopping online seems to be the best option now."

"Nice place. Very comfortable waiting area. Friendly and knowledgeable staff."

"Thorough service so far. Did a real comprehensive multi point inspection. Gave me a printout of the repairs needed and cited urgent repairs I should look into my warranty to fix soon. Suggested a diagnostic to diagnose service engine soon light as well."

"This dealership has the potential to do good work. However, the majority of the time, the service is not up to par in regard to customer satisfaction and top notch quality of service. Most salesman don’t have the “customer first” mindset and are fine with mistreating customers. I had to call multiple times a day for almost 2 months just to get mats that came with my car. I also had to wait a day longer for my car and when I came to get it when they said it was ready, it still had plastic in it that wasn’t removed. I have had one visit from around 6 plus that I have been satisfied with. And that one good experience from 6 was a routine oil change and tire rotation. Management needs to take ownership of the business they are aiding in running and add more accountability to their staff."