Kemba Credit Union

"Always received the best customer service. Today was no different. Helped me with the new online changes. Patient. Showed no worries of me taking too long. Three years ago they showed compassion after Morher passed. Took me in office to complete my banking so that I had privacy while dealing with financial and emotional stress. Highly recommend. Thanks for always making me feel like a VIP."

"I’ve been with Kemba since I opened my account as a minor and for the last 17 years. They have provided service to my parents and grandparents as well. Kemba has always done right by us. Brenda Jeffers was especially helpful with a wire transfer for my house down payment, updates on my new debit card and information on how to update my account. Thanks Kemba. Hope your service stays above and beyond always!"

"Awful customer service at the front desk. Said I needed a voided check to cancel my auto pay on my truck payment. Which is not true. Then said I needed a voided check to enroll from my new bank. Also not true. Spoke to a kemba representative on the phone who got me the direct transfer ach cancellation form and also told me I can enroll my new bank to auto pay online. You would think the bank teller should be able to do all of this for me. Very disappointing. I’d give no stars to this location if I could"

"I never give 1 star reviews.. but, this Doesn't even deserve 1 star. I'm livid.. They are witholding my own direct deposits from another bank. I was having issues with My card and was showing the available funds wasn't matching the balance. Turns out deposits are being withheld.. which has never happened before. I found out kemba is Purposefully withholding my own funds now. I've been a customer for about 10 years. They are claiming I have had recent checks returned. I Understand there was a period this did happen. but that doesn't give them now a right to withhold my own direct deposit funds (multiple checks) with an account that is sufficient. I will be withdrawing everything and canceling all accounts after this situation. **Update** after waiting on hold for resolution (1st customer service rep was helpful/ pleasant.) I asked that they just call me back. But, when the manager, "karen" (literally her name) returned my call, to explain why they were withholding funds, she was rude. So I was rude back.. After stating my displeasure they finally are releasing available funds. But, I will no longer be a customer of this bank after this experience. Don't be holding peoples own money as ransom.. I had to find out on my own when my card stopped working and was showing a negative balance when there was over 3k showing as a balance I couldn't get access to."

"Needs More Customer Service Reps! My only complaint is how long it takes on the phone when you call. I don't think I have ever waited under 10 minutes to speak to someone and the automatic call back they offer never seems to call me back. Very frustrating. Great credit union, they just need to hire more CSRs and maybe try to have 24 hour a day reps for issues as well. I know it's a smaller institution but I dread whenever I have to call about something because its not a fast nor easy process."