Tide Cleaners

"New to Cincinnati and just moved here for a job. Looked around, read reviews, thought this place seemed reliable enough. I dropped off some suits on Friday that I needed to have ready for a business trip on Tuesday. I was told they would be done Saturday by 3. I never heard anything from them, so I stopped in on Sunday to pick them up assuming everything was fine. Nope. The conveyor belt is broken. According to the employee, apparently that means that they don't know if my clothes are clean or dirty and they didn't even bother trying to find them (didn't even ask to look at my ticket). I asked if they could just give my clothes back so I could take them somewhere else or clean them at home so I have something to wear to work next week. They didn't even look at the order number to see if they could find them. They just said my clothes were mixed in with thousands of other items of clothes and there was no way to find them. So I guess now I don't know if they even have my clothes or when I might possibly get them back. So I'm stuck trying to buy brand new suits for work next week. Obviously an upsetting, stressful, and expensive experience. I know that stuff happens, and I tried to be understanding and reasonable about finding a solution. Really I just wanted my clothes back, clean or not. But the lack of concern by the employees made an already shitty situation feel even worse. I wish they would've called on Saturday to let me know there was an issue, or been more understanding when I went on Sunday to try and figure out a solution."

"Love my Tide in Oakley. They always do a great job. We recently had our winter coats cleaned, and thet came back clean and crisp. Chris is really great at reaching out for pick ups and deliveries."

"Horrible . I came in explaining this was my first time at a service like this asking how it worked . I was told I had to bring in 10lb of laundry and it was $2 something a lb. I brought in one large laundry bag with less than 30 pieces of clothing and was charged over $90 . I was given No estimate or anything . Had I known it would Be so expensive to wash everyday clothing I would have not used this service. In addition my (two) favorite sweatshirts got ruined . I had washed them in the regular wash in the past when I did have a washer and dryer . I will be going in person to find the manager asap to see what can be done about this issue . Over $200 wasted if you include the damages to my clothing ."

"My Jacket is ruined. Service was poor. Was told my jacket would be ready by 5 p.m Wednesday , when got there was not ready. Get there next day to pick up the jacket and this is my results. Dylan Rois told me call the Manufacturer that I bought my coat from, and didn't want me to have the corporate number because there out of office until after the New Years. 500 dollar Jacket gone to waste. Other part of the leather not missing or shaved, on under collar. Was not even called about the mess up. Had to show up to find out."

"This tide cleaners completely ruined a suit jacket. I got it back covered in stains that were not there prior to drop off with a note stating "We were unable to remove all stains". The stains appear to be grease stains, and are sprinkled all around the entirety of the jacket. When I returned to bring it up, the assured me a ticket was generated and I would get a call from the manager. This never happened, and now I am unsure how to handle this. The suit is unwearable, so better safe than sorry. I'll be going elsewhere."