Fifth Third Bank & ATM

"Th tellers are not friendly. Service is sub par. No one smiles or greets you. Sad really..."

"Today marks the anniversary of my mother’s passing in 2023. While in hospice and prior to her passing, I went to 5th3rd to ensure (for the 2nd time) that checking and savings account was in order and there would be no problems at time of death. I was the POA, and ultimately the executor/trustee. I provided a copy of the trust (for the 2nd time) which indicated clearly that 100% of the assets were in the trust which included the checking and savings account and was ensured that we were all set. After her passing, I provided the death certificate and related information as instructed to close the account and was then bluntly notified that 5th3rd did not in fact make the Trust the beneficiary which I was ensured repeatedly that everything was accurate and “we were all set”. Knowing their mistake, it was a challenge to get them to return my calls and work with me; ultimately advising that there was nothing they could do. Real Estate transfers and everything else went smoothly the way the trust was designed…..except for 5th3rd. Their omission has resulted in the accounts being locked, me personally paying out of pocket for final expenses and of course probate. Exactly 12 months from her passing, I’m still dealing with attorneys, the County and the State of Ohio all because of not property listing the correct beneficiary that would have take a few seconds. These past 12 months should have been an opportunity for grieving but instead I’m dealing with the ramifications of their oversight and orchestrating a complete circus that never should have happened."

"Not what it used to be, this branch has fallen off over the last 2 years. Used to be quick friendly service, the last 2 times at this location I've driven all the way to the Westchester location instead. Tellers had 0 interest in helping me close a credit account while I waited 15 minutes for a teller in the empty lobby. The westchester branch location had me taken care of within 3 minutes at the front desk. Did not even need a teller room."

"Once again, Brittany spent time reviewing several family accounts and making terrific recommendations - always a pleasure and very comforting to know there is a banker just a short distance away who is so knowledgeable, personable, and professional. Thank you 5/3!"

"I always have great experience when I come into this bank. I hate dealing with the 1-800 numbers so I always prefer to go to the branch. Mollie is always great. Very helpful. Aaron, the bank manager, has always been more than willing to work with me on anything I've ever needed. Really cool dude and very professional."