Verizon

"I went to the store to check on an upgrade option/purchase Jlab headphones. Dude didn’t even try to sell anything. Told me it would be 100$ for a claim on my current phone(charging port doesn’t work.) I declined but went ahead and bought the Jlabs, they’ve been charging for 2 hours and they are still blinking red. I also requested a emailed receipt for them, and never got the email receipt. I called the store twice and waited more than necessary. I’m not driving back. This review was my last option."

"I don't want to be drinking the hater-aid, but this location left me feeling swindled. I went in to upgrade my phone during which the three sales representatives told me that I qualified to add a second number onto my phone absolutely free. I didn't really have much interest in doing so, but they were very persistent and kept assuring me that it would cost absolutely nothing, so I agreed. Low and behold, the next day I went to check my next bill online and it had gone up by $90. Fortunately, I was able to call Verizon customer service and cancel it, but it was a headache and I'm still on the hook for the activation fee. It felt very deceptive to me which makes me sad because the sales reps seemed like friendly and honest people. Oh well."

"Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes."

"Alex was patient and knowledgeable. He did a great job providing us with the best service and deals on our phones. Top notch!! Steve, the manager, was also great. He was multitasking and getting it all done with a smile and still greeted us warmly. UPDATE: Went back in and worked with Steve again. He remembered us, gave us 5 star service, and was able to help us optimize our plan for greater savings. He really does a great job for the customer."