Santander Bank Branch

"great bank, my wife has an account here and they are great to her! they know her on the phone and when she walks in she is greeted BY HER NAME! even the head teller knows her and she might go in the bank every couple mos. or so! im going to be switching banks this month!"

"Awful bank customer service is none existent. Hold times are over 2 hours only 1 branch in Delaware if your thinking of opening an account with them run!"

"Went into he Wilmington DE branch on Market St location this morning, 05/15/2022... maybe up your security a little bit? I go in to use the ATM, card required access to the ATM, and there is a guy laying on the floor watching a movie on his phone. I really feel safe getting money out of the ATM with a complete stranger there just watching my every move. Not a good look."

"I moved by business accounts here not long after my husband ans I moved out person accounts. They staff is amazing and know us both my name. They take care of any questions or issues we have promptly and always return calls or emails. I couldn’t recommend a better bank! Ans if you go Ask for Tim!!! He’s the BEST! As far as cons go - The parking is the ONLY inconvenient thing about this place!"

"If this bank gave me a free account I would never take it!! Speaking specifically about the Wilmington Branch. I'd been witnessed to disrespectful customer service( calling checks fraud, telling customers to clean out their ears, and no one available at the branch to discuss complaints) system shut downs that lasted over a week and last but definitely not least A branch Manager by the name of Levi who decided that he would get back at a customer who complained about him by putting a hold on the customers account twice , once after it was reversed, decided to close the account on his own and sent a live check that was not requested, that was either cashed or never sent per the customers email alerting them to transactions they didnt authorize and then still doing illegal things with the persons account. The customer still does not have access to his money and this matter started over 2 weeks ago During these uncertain times where families are struggling to pay bills, making employment checks stretch in case money stops coming in and a whole lot of other disruptions in life due to covid nobody should have to worry about not being able to access money that is theirs and definitely not by the hands of an vindictive employee who will probably still be employed to disrupt peoples lives dbdn after numerous complaints. This branch need to give their customers their money and then SHUT DOWN!!! There will be more questions asked to current account holders and if this behavior is frequent then we will boycott Santander and see if we can get this branch shut down!!!!"