M&T Bank

"The discrimination is going to be everywhere it just suck they have people handling our money and information. Went here to lift a hold on my account as told by customer service. I was told bs on why I can’t. I call customer service again they said I can and that’s not true even insisted I file a complaint so I did because something didn’t sound legit. Wow so they lied and for what cause I look unappealing in their eye. Disgusting. I felt the energy when I walked in and he stared me up and down. Like he didn’t wanna take me. It’s cool that’s his soul."

"Sean Stevens was so incredibly helpful and kind helping my elderly mother with her paperwork issues and questions. It’s rare to find someone who is kind and patient and helpful- Thank you so much and please know we are loyal M&T cus- sincere &deepest gratitude"

"Mary Kate was so helpful. My account was locked and she was able to help me. She is very helpful and professional. She is a great asset to this branch. Thank you Mary Kate for all of your help!"

"This BRANCH is AMAZING!!! My husband and I came here after going to another branch and having a horrible experience! Unfortunately my husband was a victim of identity theft and tried to take out our money and close our accounts but was told at the other branch we couldn’t close the accounts or withdraw money due to the amount. Needless to say these AMAZING PEOPLE HERE at THIS location was AMAZING! They not only went ABOVE and beyond but they stayed over the closing time to take care of it and we were able to take out our money successfully. We worked with Chase who is at the Marsh Rd. branch and she so was AMAZING M & T if you giving out promotions give one to her IMMEDIATELY you don’t want to lose her as an employee!"

"I would really like to commend this particular branch for their professional demeanor when dealing with a tough situation. I visited this branch earlier today to make a deposit with a teller and as I entered the bank I noticed one teller was already busy with a customer who seemed very frustrated . Long story short apparently the customer was trying to deposit a check that exceeded the amount that that particular teller was allowed to deposit without the approval of a bank manager. At that time the bank manager was with another customer working on some paperwork. The woman trying to deposit a check became very irate and was growing louder and louder as the moment went on . Did tell her that I was with just looked at me like she was so upset and so frustrated and she actually apologized for the woman disrupting my time in the bank . A few moments later when the bank manager was done with her customer and was coming over to assist this particular customer and bank teller the situation escalated as the woman continue to shout about how this was awful customer service. At that time I had had enough and I simply looked over at the woman and I said that she should be more respectful to people who are handling her money . She yelled at me to mind my own business to which I replied it was very challenging to do so when she was yelling enough for the entire shopping center to hear . At this point she not only continue to belittle and be read the entire bank and their trailers but also began to do the same to me . I held my ground and continue to be respectful while letting her know that her actions and her behavior was deplorable to say the least . She continued to yell the bank tell that I was working with looked over at me and thanked me for standing up for them and told me that she really appreciated it . I make sure to commend her and the entire bank on their amazing customer service and remaining so cool in a situation that could have escalated much further had they not been calm and respectful to a woman who did not deserve it ."