Bank of America (with Drive-thru ATM) 59 Reaville Avenue, Flemington, NJ 08822

"Good service just not a huge fan of being pressured / pushed to do something such as sign up for a credit card or whatever the case may be a simple would you like to do XYZ yes or no would suffice!"

"If I could give it 0 stars, I would. This is the worst BofA office I have ever visited. There was no staff the day I went and the office was full of clients, no one welcomes you and the women who work there look at you like a weirdo. I requested a Statement with certain specific information and I waited a week for it! They send me a sheet that was not what I requested! Isita was the person in charge of my case, I had to call 3 times to remember her of my case which in the end was a total waste of time. I hope to never return to this place again."

"Great experience! I visited BofA in Flemington NJ and Dimitry greeted me immediately and was able to professionally and efficiently complete my unusual transaction. I was treated with every courtesy of a regular BofA customer even though I am not one, yet. They were extremely busy at the time and I did not feel rushed."

"I have banked with Bank of America for over 10 years now both as a consumer and as a business customer and I've seen they're dramatic decline as a company but recently they've just crossed the final line. I have had numerous dealings with BoA's customer service and I've been consistently disappointed. Whether I'm using online chat, speaking to someone on the telephone, or visiting a local branch, the service seems to be marred by unprofessionalism and a lack of knowledge. It seems impossible to find a representative who can answer my queries on the first try, instead, I'm shuffled from one person to the next, each one as clueless as the last about mortgage rates, credit card fees, or even the simplest account transactions. They leave you on hold for hours and transfer you from agent to agent only to close the call on you and make you start all over. Also - It's 2023, and yet BoA's online platform and mobile app feel like relics from a bygone era. Frequent glitches, unexpected downtime, slow loading times, and an unintuitive interface, all combine to make what should be a simple task, such as transferring funds or depositing checks, a frustrating experience. The repeated need for password resets due to "security reasons" is an added irritant, making internet banking more trouble than it's worth. Speaking of security, while I appreciate the need for security, the bank seems to block legitimate transactions far more often than it catches actual fraudulent activity. These false positives are not only inconvenient but also mean I'm constantly having to contact their customer service to resolve issues, which, given my earlier points, is a significant problem. One of the most frustrating things too is that they make it impossible to close an account even if it's getting charged charges that are unauthorized. Finally, the fees. The fees are so terrible and predatory. Checking account fees, overdraft fees, ATM fees, and the list goes on. And the interest rates on savings accounts? Pitiful. It's as if BoA is more interested in making money off their customers than providing a service that justifies these costs. Honestly all the issues I've faced with Bank of America have led me to re-evaluate my banking needs. I've had to navigate unhelpful customer service, a problematic online platform, insufficient security measures, and excessive fees. My advice to potential customers is to take all this into consideration before opening an account with BofA. I'll be taking my business to a bank that values the customers over profit."

"I want to acknowledge Isita for having good customer service skills and is very knowledgeable about her work. It was a pleasure working with her in the manner in which she represented Bank of America. Her personality was great very professional and it was a pleasure doing business with her."