Lexus of Wilmington

"My car salesman Anthony Esquivel restored my faith in the whole car purchasing process. Anthony has exceeded my expectations on every level. He is one of the most professional, kindest, knowledgeable, helpful individuals I have ever worked with at a car dealership. Anthony was extremely patient with me (considering my previous experience at another dealership the day before). I knew exactly what I wanted and he didn’t hesitate to direct me to that exact vehicle for a test drive. During the test drive I was impressed how Anthony didn’t pressure me in to buying this particular vehicle. I immediately let my guard down, relaxed and started to trust the process. He thoroughly went over every aspect of the vehicle. I like how every manager came in and introduced themselves and explained / communicated each and every step to me. There were no gimmicks or bullying to make any unwanted purchases, strictly transparency and integrity. I received the whole white glove experience. Anthony informed me that Lexus provides a home delivery concierge service. Considering I drove my son’s car to Lexus of Wilmington, Anthony offered to drive my new vehicle home to New Jersey oppose to coming back to pick up my son’s vehicle. I’ve never experienced service like this at a car dealership let alone a futuristic electronic checkout with the Finance Manager Andrew S. My contract was signed digitally on his huge desk. No more signed documents / contracts folded and put inside of an envelope to take home. All of my paperwork was save on a USB DRIVE for me to take home. I thought my experience at Lexus of Wilmington was superb when I purchased my LS 400 back in 1996…they’ve officially gained a lifetime customer. I will be sure to refer everyone to Anthony Esquivel. My experience at Lexus of Wilmington was TOP TIER not with just Anthony but EVERYONE from the time I arrived to Lexus to the time I arrived Home!! Thank you everyone for making this whole process seamless and efficient."

"We had an amazing experience at Lexus of Wilmington, thanks to Troy! He listened to our needs and guided us to the perfect brand-new Lexus—something we never thought we could have. The test drive was great, and he explained everything in detail, considering our budget. Troy’s sense of humor and a fun card trick made the day even more memorable. This was our first new car, and we couldn’t be happier. Highly recommend!"

"Anthony E. exceeded all expectations during my car-buying journey. Originally, I drove from Maryland merely to explore the Lexus IS 350, with no intention of leaving with a new car. However, Anthony’s exceptional service and expertise changed everything. Despite being a rookie in car sales, he treated me like a seasoned professional. His commitment ensured that I drove away with my dream car on that memorable Saturday. Without him, I wouldn’t have made the purchase. This was truly the best car-buying experience I’ve ever had, and I say that having been on the other side of car sales myself. Thank you, Anthony, and keep up the great work"

"I started my experience at Lexus of Wilmington not in a positive way, however, that changed the day I was assigned to Troy Mayer. I waited 2 1/2 months for my Lexus NX 350 hybrid in a specific color to come in and he made the experience pleasant and super happy for me. From the minute he was my point person, without ever speaking to him, he proactively sent me text updates, pictures of my car when it arrived, to knowing it was my birthday within days that he put a big red bow on the car as a surprise to me when I arrived. That is an intentional, thoughtful person, in my opinion. He is customer focused, professional, friendly, with a can-do attitude and just a kindhearted person that made my buying experience incredibly worth it. I feel extremely comfortable and trust that he is there to help me whenever I need it, and for that, I am super grateful. The dealership is super fortunate to have Troy on their team. If anyone is looking for a Lexus, please go see Troy, nobody else. Trust me, once you meet him, you’ll understand why."

"Leo is simply AMAZING!!! If you’re looking for the very best in customer service, he’s your man! Leo is a class act, going above and beyond to ensure that this was the most efficient and hassle free experience possible! He is knowledgeable, professional and friendly. Leo and Lexus of Wilmington are a winning combination!"