Kia of Wilmington

"I recently had the pleasure of visiting Kia of Wilmington for a routine service appointment, and I must say, the experience was outstanding from start to finish. From the moment I arrived, I was greeted with warmth and professionalism by the entire team. The staff here truly understand the meaning of customer service and go above and beyond to ensure a smooth and enjoyable experience. The service advisor was incredibly knowledgeable and took the time to explain every detail of the service my car would undergo. They answered all my questions with patience and clarity, making me feel confident and informed about the process. The transparency and honesty were truly refreshing. What impressed me the most was the attention to detail and the level of care given to my vehicle. Not only did they perform the required maintenance efficiently, but they also took the extra step of cleaning my car inside and out. It felt like driving away in a brand-new vehicle! This level of dedication to customer satisfaction is rare and highly appreciated. Furthermore, the communication throughout the service was impeccable. I received timely updates and felt well-informed about the progress of the work being done. This proactive approach made me feel valued as a customer and showcased their commitment to excellence. The facility itself is top-notch, with a comfortable waiting area equipped with all the amenities one could need. It’s clear that Kia of Wilmington prioritizes the comfort and convenience of their customers, making the overall experience even more pleasant. In addition to the exceptional service, I must mention the follow-up process. I received a thoughtful email a few days after my visit, thanking me for my business and encouraging me to complete a short survey. This level of follow-through demonstrates their dedication to continuous improvement and customer satisfaction. I can confidently say that Kia of Wilmington has set a new standard for what a car service experience should be. Their professionalism, attention to detail, and genuine care for their customers are unparalleled. I highly recommend this dealership to anyone in need of top-tier service for their vehicle. You won't be disappointed!"

"Just leased an EV6 Wind with tech pages on Monday. Jamie and the staff here were pretty helpful during purchase experience. I'm pretty happy with my new car."

"I purchased a pluton blue 2024 Seltos a week ago from Kia Wilmington. It was easy, seamless, and an overall very enjoyable experience. The dealership was clean, there was a good amount of inventory, and the staff were wonderful. Our salesperson, Stacey, was wonderful to work with and answered all my questions and spent a lot of time showing me all the features of the car. He didn’t pressure me and treated me with respect and dignity. The car itself is fantastic and no issues . The color is perfect. I financed through my credit union and they waived the fee for using other financing. The price was fair and there were no hidden fees at closing. 10/10 would recommend this dealership and Stacey Brokenbough in particular, for all future car buying needs! I’ve never owned a Kia and I don’t think it’ll be my last !"

"Ralph is an Excellent salesman!! My daughter has Autism and was getting upset because she was hungry. He went out of his way and got her McDonald's. He went above and beyond!! So thoughtful of him!!! Best Kia dealership around!!! Thank you Ralph for your kindness you Rock!!! Best experience I ever had purchasing a car!!"

"I recommend buying a car from this dealership Kia Wilmington good discounts go see " Raphael" he's "Excellent salesman" he is extremely honest and a good human being he gives good discounts!!! Kia Wilmington I highly recommended this dealership. Service department excellent!! Tony/Anthony sales Supervisor good person everyone treats me like family. Go check it out Kia Wilmington !!!!!!! David Antonio From Bear"