Maple Shade Mazda

"I have a 2013 Mazda cx5. Great car! I've been coming to Mazda service Maple Shade since I've owned the car. Most visits were professional, and the service was without issue. The last couple of years, it's been very difficult to make an appointment. I had an issue where all warning lights were on and my car would barely run. I was told they didn't have an appointment for 3 weeks. I had a belt break and received the same comment. Today I called to make an appointment to have a park position sensor repaired and they said it would be $215 to have it diagnosed. This is a known issue/defect with Mazda, the car won't fully shut off. There have been other issues. I am in the market to buy a car and would love to buy another Mazda, but sadly cannot because of their service department."

"Had an awesome experience working with Lou from start to finish buying our new CX90. Very easy to communicate with, upfront and honest, and super efficient through the whole process. Would recommend Maple Shade Mazda to anyone looking for a new car!"

"I had a great experience buying my new Mazda here. Ramir made the process quick and easy for me! Sales team all seemed nice and weren’t pushy. Love my new car."

"YIKES!! I contacted Maple Shade Mazda for the first time today to schedule an oil change, and my experience was disappointing from the start. When I called, I requested that my phone number not be used for sales and marketing due to a previous dealership misusing it. The service guy I spoke with was dismissive and argumentative, refusing to address my concern or connect me with a manager before abruptly hanging up. Upon calling back, I spoke with another representative named Karen. She, too, did not offer helpful assistance and initially resisted providing the manager’s name. Eventually, she disclosed the manager’s name as Pete, but insisted that I communicate solely through her unless she says otherwise. This was weird and unprofessional. These interactions suggest that employees at Maple Shade Mazda may be under significant stress or pressure from management, which could be contributing to their unprofessional behavior towards customers. Regardless of the underlying reasons, such treatment is unacceptable. Based on this experience, I have serious reservations about the dealership’s standards. If this is how they handle customer interactions, how can I trust them with servicing my car? No thanks, I will not be using Maple Shade Mazda for any of my automotive needs or future vehicle purchases!"

"I had THE best experience with my purchase at Maple Shade Mazda! We were on a hunt for my daughter to find the perfect Mazda 3 fit for her. Everyone we came in contact with (Lou, Brian and Jerry) made this purchase and experience easy, fast and memorable! This 2016 Mazda is in perfect condition and I would highly recommend anyone to purchase a vehicle from here! Thank you all!!"