Wells Fargo Bank

"Poor Bank policy. The communication between the actual bank and the over phone customer service needs to improve. It took over a week for this bank to cash my check due to poor communication. I had a check from my job that Wells did not know how to read, so instead of giving me the check back to take to the bank who issued the check they tried to deposit it and then flag my check. This process took over a week to fix. I only could think about what if I was in need and this could have been real bad. The people in branch were nice but nice don't pay bills. Fraud department service and over the phone service all need to be let go from the job or need two months of training. I have been able to save 5 people from going to this bank and I hope to save more. Bank with Regions its a better bank. If a bank can not read checks its not the bank I want to be at."

"Worst branch ever. I've been a customer at the Opelika branch for 20 years. All is good until you actually have a problem and need to deal with someone at this branch. It never fails that the management and customer service at this branch is the worst. I tried to call several different times throughout the day today to get a simple problem handled. No one ever answered the phone. Towards the end of the day, I called for 15 minutes straight and back to back. They let the phone ring until the branch was closed, and then let it roll over to the automated system. I'm pretty sure the ringers are cut off. It's always been bad, but got worse after thr Covid pandemic. I've been contemplating leaving this bank for a few years now. I think I will go ahead and switch asap. I just can't take it anymore. Pitiful excuse for a bank."

"They will allow outside individuals to fraudulently withdraw money from your account. If you don't have the ability to weather life altering bank fraud, please bank anywhere else, Ideally outside WF."

"I am a customer of this company and have been for a while now. I have been completely satisfied with the service and overall experience with wells Fargo. They offer a variety of services for everyone to choose from that is very helpful and beneficial for most, such as a breakdown of your spending habits, overdraft protection, 24/7 help with your account and more. They are wonderful."

"I had difficulty with this bank ever since the beginning of getting my home refinanced. It was a disaster. I sent a letter of complaint and I did not hear a response. Today I get a late charge on my mortgage payment. I put my payment (as always) in the night depository the morning it is due before the bank opens. It should have been posted that day. Instead, someone evidently did not check and post the night depositories. Now I have to call and take care of this. Will it ever end Wells Fargo?"