Philly Pretzel Factory

"The pretzels weren’t fresh. I paid six dollars for a pepperoni and cheese pretzel and two plain pretzels. They asked if I wanted marinara. I said no but it was self imposed on me anyway (in the bag). The pretzels were hard and sitting out. What a waste. I will not go back. Not even a thank you, have a nice day."

"Wow! So many negative reviews for this location! There's no way they deserve a 4.2 rating. We usually go to the location on Egg Harbor Rd but decided last Tuesday morning to stop by the Mullica Hill store since it was on the drive home. Purchased 10 pretzels at 7:10 am. We each had 1 pretzel on the 2.5 hr drive home. The pretzels were both hard - definitely not the quality we have always experienced and come to expect. Tried 2 more when we arrived home; 2.5 hrs after having purchased. Even harder now. Extremely disappointing because we do not have PPF stores in our area. It was after trying to eat our 2nd pretzels we noticed they were burnt. Checked the others - all were burnt and very hard. Completely inedible 2.5 hrs after time of purchase. We cannot recommend the Mullica Hill location. The Washington Twp location on Egg Harbor Rd. offers pretzels that are always perfectly cooked. Their wonderful customer service is another difference to the Mullica Hill location. I've attached photos of the burnt Pretzels."

"Our family has been going to this location for years. My wife placed an order last Monday for a pretzel platter to be picked up after 1pm on Saturday . When I arrived at 2:30, they were franticly looking for our order. They looked at their message board and order book for about 15min, as if my order was going to magically appear. The owner then proceeded to tell me that the order was picked up at 12 by a person with the same name as my wife? Really, Did you have another order for a Brenda? He said no. Then he said well, you were not here by 12 pm. So, he not only lied by telling us that he gave are order away accidentally, but then he tried to justify it becuase we were not there at 12. Very bad business practice and poor customer service. Its a shame because we pride ourselves in supporting local businesses. We ended waiting 30 minutes and taking a new order just because we were having pretzels for the kids at our party."

"Wonderful, old style Philly pretzels made right. They offer regular and small pretzels plus pretzel rivets too, these are small 2 inch pieces that come in a box. Also, hot dogs wrapped with pretzel and a few other pretzel treats. Warm or cold they are delicious and many types of mustard too. Wish I had a pretzel now !!!"

"This pretzel factory often doesn't have the crowd pleasers ready made which is why I had to take a star off. Overall, the pretzels are cheap, high in protein and taste great. I usually buy the crowd pleasers and get the super hot mustard. This place does not disappoint."